Contract Compliance audits verify supplier’s compliance to agreements signed with Ericsson. The audits help Ericsson to identify areas for improvement and help suppliers comply with the criteria.
Ericsson has several audit criteria: general criteria for all suppliers and specific criteria applicable depending on type of supplier. The criteria originate from several sources: demands and expectations from customers, shareholders, legislations, policies and standards such as ISO 9001 and ISO 14001. The audit process are developed to follow the rules and guidelines in ISO 19011, Guidelines for auditing management systems. Evaluation of the criteria are done through self-assessment and on-site audit.
On-site Contract Compliance Audit Process
The Contract Compliance Audit process follow the principles stipulated in ISO 19011.
It covers areas such as;
- Integrity: the foundation of professionalism
- Fair presentation: the obligation to report truthfully and accurately
- Due professional care: the application of diligence and judgement in auditing
- Confidentiality: security of information
- Independence: the basis for the impartiality of the audit and objectivity of the audit conclusions
- Evidence-based approach: the rational method for reaching reliable and reproducible audit conclusions in a systematic audit process
On-site Contract Compliance audits are performed by certified auditors with in-depth knowledge of the criteria. Not only knowledge about criteria and applicable standards but also high level of auditing skills are requirements on Ericsson Contract Compliance auditors.
Below is a generic description of the audit process: