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Humanitarian response

As the world faces increasing conflicts, an unprecedented refugee crisis, natural disasters and other challenges, ICT can play a critical role in improving humanitarian response – including more effective distribution of aid to those in need. The number of people affected by humanitarian crises has almost doubled in the past decade, resulting from conflict or global challenges such as climate change and environmental degradation.

Ericsson Response

The role of ICT in disaster response

Through our programs and partnerships, we have demonstrated the powerful role ICT can play in transforming humanitarian response by creating long-term solutions that support both efficiency and efficacy. A key consideration is knowing what technology to leverage and how to best make use of equipment, data and partners. In addition to providing the basic connectivity, we are also exploring how we might implement services such as data analytics and digital aid to improve resilience and humanitarian response in the future. For example, we know that mobile phone data can be an important source of near real-time data on human mobility during an emergency.

Connecting business initiative

At the World Humanitarian Summit, we committed to the UN Secretary-General and OCHA´s Connecting Business Initiative . This multi-stakeholder initiative provides a mechanism for the private sector to engage with the UN system, national governments and civil society in a coordinated manner on crisis risk reduction, emergency preparedness, response and recovery.

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Ericsson Response

Established in 2000 and staffed by employee volunteers, Ericsson Response is a disaster relief program that focuses on providing connectivity to humanitarian workers in disaster areas.

Reconnecting refugees

Ericsson has worked with REFUNITE to create the world’s largest missing persons platform for refugees. Currently more than 700,000 separated refugees in 17 countries have registered on the platform.

Empowering young people

We work with the Whitaker Peace and Development Initiative to help young people who have lived through conflict and violence learn how to create positive change.

Mission in Dominica

Ericsson Response working in disaster afflicted areas. Hurricane Maria (Category 5) struck the Caribbean in September 2017 and first made landfall on Dominica.

Mission in Nepal

On April 25, 2015 a devastating earthquake struck Nepal. Ericsson Response as part of the UN Emergency Telecom Cluster was immediately deployed to assist in the relief efforts.

Mission in South Sudan

In 2012, Ericsson Response worked with Emergency Telecommunications Cluster partners, emergency.lu and the World Food Programme, to provide vital communications services to relief workers in South Sudan.