Since 2000, our trained volunteers and robust technology solutions have been deployed in more than 60 relief operations across 40 countries, restoring vital links between people, responders, and aid organizations when it matters most. Our volunteers—over 160 strong—are ready to deploy or support remotely, offering expertise, rapid setup and on-the-ground coordination. From 2G and 4G to Cradlepoint and WiFi solutions, we ensure resilient, reliable connectivity for emergency teams and affected communities. Partnering closely with organizations like the UN World Food Programme and United Nations High Commissioner for Refugees (UNHCR), Ericsson Response helps to enable coordinated, large-scale humanitarian efforts so aid reaches those who need it quickly and effectively. As we mark 25 years, we remain committed to innovation, readiness and partnership—connecting hope when every connection counts.

Ericsson's role

When Ericsson Response volunteers arrive in a disaster zone, their role is to enable temporary voice and data connectivity so that humanitarian relief agencies can quickly coordinate their relief efforts. Ericsson Response works together with relief agencies, governments and local authorities to prioritise deployments in affected areas, using its telecoms skills and technology to bring together the aid organizations that help alleviate the affected populations. Volunteers remain in the affected areas enhancing and maintaining networks and equipment until local services have sufficiently recovered or until the temporary network capacity is no longer needed.

Based entirely on staff volunteers, Ericsson Response has helped out in humanitarian disasters for 20 years, in a wide variety of situations around the world.

The key role of Ericsson Response is to install and maintain temporary internet connectivity until local services have sufficiently recovered or until increased capacity is no longer needed.