Meet Milap

Name: Milap Patel
Job title: Director of AI Strategy & Transformation
Location: Stockholm, Sweden

Milap is focusing on empowering superior customer experience and achieving relentless efficiency through scaling digital workforce and democratizing Automation & AI across Ericsson.

“What I really enjoy about working at Ericsson, is to be part of driving radical transformation of our company and its operations through working with the best people in the industry and state-of-art technology”, says Milap.

Milap is currently leading two intelligent automation programs; Cognitive Automation & Low Code Automation. The Cognitive Automation program is designed to transform Ericsson's support operations with Natural Language Processing (NLP) and Machine Learning (ML) solutions, with a team of more than 40 professionals on three different continents. The Low Code Automation program is enabling Ericsson’s overall digital transformation of business processes through workflow automation.

“Ericsson offers the possibility to work with the latest and greatest technology. Do you want to work with the most driven, passionate and knowledgeable people in the field of Automation & AI? Join us!”

What would Milap bring to a desert island? “Most certainly a 5G-enabled mobile device!”, says Milap.


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