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Ericsson Catalog Manager assisting MTN South Africa

MTN, South Africa

Case
Ericsson Catalog Manager assisting MTN South Africa

In this interview, Wellington Sibande from MTN South Africa, talks about how MTN leveraged Ericsson Catalog Manager to give customers more choices than ever and allow them to build their own customer experience.

MTN is one of the most innovative operators across Africa and needs to continuously stay in the lead for new services and customer experience. Mr. Sibande gives us insights into the challenges faced by the IT team in delivering that leadership and how they optimized their process to focus even more on service excellence.

 “We implemented Catalog Manager to templatize and standardize the way we make these choices more configurable and therefore simpler to deploy… to give the customer a very granular set of choices. The customers can build their own experience, manage their spend. With Catalog Manager, we are able to do it a lot easier than we would have if we had to develop each of the permutations and combinations separately”. Mr. Wellington Sibande, General Manager IT Delivery and Consumer Transformation, MTN South Africa

About Catalog Manager

Ericsson Catalog Manager is a unique platform that cohesively supports the product lifecycle from offer creation to fulfillment. This catalog management system easily integrates with surrounding OSS/BSS solutions, providing key product catalog features that include:

  • A centralized catalog. Use a single, consistent source of offerings, specifications, and underlying business rules to simplify product management and drive fulfillment, charging and assurance
  • Graphical designer tool. Quickly create and assemble components into product specifications
  • Scalable run-time access. Allow OSS/BSS and network systems to access catalog data in real time
     

About MTN Group

MTN is a leading provider of communication services. Offering both mobile network and business solutions. Launched in 1994, the MTN Group is a pre-eminent mobile operator, active in the emerging markets of Africa and the Middle East. Operating mobile networks in 21 countries, and connecting over 230 million people.