Ericsson Mediation assisting Zain Group
In this interview, Abdelbagi Ahmed from Zain Group, talks about how Zain Group has been using Ericsson Mediation to handle the huge increase in their CDRs generation.
Ericsson Mediation has been the unsung hero of Zain Group charging and billing for over 5 years. Mr. Ahmed explains how, in countries including Jordan and Kuwait, Ericsson Mediation has provided the flexibility for Zain engineers to make critical changes to processing of charges without any need to go back to Ericsson. As Zain’s customers’ demands moved from voice to massive data consumption, and the network evolved through 2G, 3G and 4G, demands on Mediation exploded.
Abdelbagi Ahmed, Zain Group discusses Ericsson Mediation
Mr. Abdelbagi Ahmed, Digital Solution Manager, Zain Group
Ericsson Mediation is a converged mediation which resides at the boundary between the network and the business support systems to improve billing accuracy and granularity, support new competitive services, deliver revenue assurance for BSS systems and prepare data for analytics, IoT or other OSS systems thereby acting as a key data monetization enabler.
It collects, transforms and distributes data from your network and IT systems, making it available for a range of purposes such as charging and billing, service assurance, fraud detection and compiling statistics. It also provides post-processing systems with one stable, flexible and uniform interface for online and offline charging data collection – even when the network uses a range of technologies and equipment from multiple vendors.
Zain is a leading telecommunications operator across the Middle East and Africa providing mobile voice and data services to over 49.5 million active customers as of 31 December, 2019. With a commercial presence in 8 countries, Zain operates in: Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. In Lebanon, the Group manages ‘touch’ on behalf of the government.