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Chunghwa Telecom

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Chunghwa Telecom enhanced network performance with Site Digital Twin

Combining the power of Ericsson Site Digital Twin (ESDT) and Ericsson Network Intelligent (ENI) platform with the advanced capabilities of Generative AI

Case

Highlights

The Taipei 101 New Year's event attracts around 300,000 people who gather in the 1.5 square kilometer area surrounding the Taipei 101 building to celebrate New Year's Eve.The event is supported by over 100 4G/5G base stations, which handle five times the traffic volume compared to Christmas Eve.Ericssons site digital twin solution supported Chunghwa Telecom Global.

As data traffic reaches unprecedented levels, network operators face the dual challenge of maintaining seamless coverage and ensuring sufficient capacity to meet user demand.

Working with Ericsson has transformed how we manage our network. Using Ericsson Site Digital Twin and Ericsson Network Intelligence, we optimized our network and prepared for the high traffic of the New Year’s eve events. The solution provided invaluable insights, ensuring connectivity for millions of customers. As a leader in Taiwan's telecommunications, CHT strives to deliver the best network experience. Partnering with  Ericsson has solidified our position as a trailblazer in adopting technologies that enhance performance and customer satisfaction.
- Dr. Chia Chung-Yung, President of Network Technology Group, Chunghwa Telecom

Chia Chung-Yung

The solution

Enhancing network performance with Ericsson Site Digital Twin (ESDT), Ericsson Network Intelligent (ENI), and Generative AI.

Ericsson has provided an integrated solution including the ESDT, ENI event support, and Generative AI, to address critical network challenges during high-traffic scenarios.

The result

  • Optimized network performance and enhanced user experience. Enhanced customer satisfaction. Consistent high-speed performance
  • 14% Network capacity enhanced
  • Cost savings through automation
  • Significant down link (DL) traffic growth: 6.99 TB to 18.43 TB, reflecting a 163.6% increase.
  • Massive User Load: Maximum Radio Resource Control Connected (RRC) users skyrocketed from 5,808 to 100,420, showcasing a 1,628% increase in network demand.
  • 4G and 5G sites increased from 274 to 369.

Related content

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Ericsson Site Digital Twin