Achieving high availability and reliability in critical communications
Ericsson Support Services ensure trustworthiness in all dimensions enabling a trusted, secure and easy operations while optimizing Quality of Experience. Our data driven Network Support services detect and resolve problems with speed and accuracy and is the safety net that comes with Ericsson Support Service. Our advanced security capabilities are performed by certified security experts to optimize the security and integrity of mission critical networks. Ericsson AI powered Service Continuity service predict and preempt network issues, addressing critical performance to achieve high availability and reliability which is crucial for Mission Critical Communications.
Customer Support solution
- Data driven support solution with guaranteed short SLA lead times
- Preemptive support & health checks with focus on network availability and reliability
- Technical support office inside customer premises for operational assistance
- Advanced security services including security reviews, scans and analysis
- Flexible delivery models, local and global, based on customer needs on data access
- Trusted partner throughout network lifecycle
Service Provider benefits
Use case - Public safety with support for Mission Critical Networks
The public safety sector relies on innovative technologies to protect the public. For emergency service teams, reliable communication is crucial and can be the difference between life and death.
Mission critical communication for the fire brigade is about trustworthiness in all dimensions. This means:
- A reliable network that is always available for optimized response times
- A secure network to protect data integrity and enable control
- Easy operations with accuracy and speed to improve day-to-day operations
