Assuring ultra reliability and ultra low latency in an always-on network
As technology is evolving towards time-critical communication, automation and collaborative services are becoming more important to help meet the demands on network performance and achieve an always-on network vision. Ericsson Support Services powered by AI/ML deliver predictive automation and actionable preemptive insights capable of locating and fixing network anomalies automatically before they impact overall network performance assuring ultra reliability and ultra low latency. Ericsson co-create services that are adapted to the unique needs of each customer network to enable new use cases delivering service continuity throughout the technology evolution journey.
Customer Support solution
- Data driven support E2E with guaranteed short SLA lead times
- 24/7 support team monitoring and addressing network anomalies
- Network preparation & preventive maintenance
- Preemptive support including traffic monitoring, health checks, audits and sleeping cell
- Continuous data mining & co-creation of new use cases to assure high reliability and ultra low latency
- Collaborative services throughout the technology evolution journey
Service Provider benefits
Use case - Remote surgery with support for Time-Critical Communication
A doctor uses specialized haptic feedback gloves and virtual reality (VR) equipment to operate on a patient via a robotic counterpart, potentially thousands of miles away.
For the CSP, time-critical communication is about delivering data within a specific time window required by the application. This means, they are in need of:
- Highly reliable, low latency network, guaranteeing no network downtime
- Secure and easy operations to enable control, accuracy and speed
- Innovative technologies and techniques for world class user experience
