AI is being adopted into mobile networks by Communication service provider now
Service providers from all over the world are already reaping the benefits of integrating AI into their networks. More than half of service providers (53 percent) expect to have fully integrated some aspect of AI into their networks by the end of 2020. Some are even hoping to have adopted AI by the end of this year, with a further 19 percent estimating a timescale of 3 to 5 years.
AI and customer experience
68 percent of service providers highlighted enhancing customer service as an overall business objective over the next 3 years, while 55 percent agreed that AI is already having a positive impact in this area. AI is expected to help providers further improve customer experience in many ways, including improving network quality and providing personalized services.
Recouping the network investments that 5G demands
Lowering operational costs and ensuring returns on network investments are key priorities that service providers are looking to achieve using Artificial Intelligence. 70 percent believe the highest potential return from AI adoption will be in their network planning, whilst 64 percent intend to focus their AI efforts on network performance management.