View our BSS experts
Take a deep dive with our experts in conversation with customers, partners and industry commentators.
Enhancing customer experience
Improving customer experience with predictive and pre-emptive AI and ML
Ericsson’s Rick Mallon, Head of Product Line BSS, Customer and Partner Engagement, discusses humanizing the customer experience with TM Forum’s Aaron Boasman-Patel, VP of AI and Customer Experience.
How can you “super power” your network with intelligent network operations and interactions?
Consumer behavior is changing fast, and network management needs to adapt as the new 5G landscape emerges.
See how this service provider is using our business support systems' intelligent recommendations to identify the perfect target audience, based on established usage habits, for the launch of a bundled 5G AR headset subscription and game, Power Pack AR.
Monetizing 5G enterprise opportunities
Moving beyond connectivity, growing Singapore’s digital economy with 5G | Singtel
Mark Chong, Singtel Group CTO, shares his insights with Ericsson’s Gordon Rawling on Singtel’s view of 5G as a growth driver of Singapore’s digital economy.
- Challenges and learnings with 5G so far
- Enterprise trials
- Testing consumer services
- Transformation opportunities
Maximizing the journey to cloud
Supporting CSPs on their journey to cloud BSS | Ericsson and AWS
Why do CSPs need to embark on the BSS cloud journey and what else should they consider? Watch Ericsson’s Mats Karlsson, VP & Head of Solution Area BSS, discuss the importance of cloud and the different strategies service providers can consider with Amir Rao, General Manager Solution Portfolio and Tech Alliances, Telecom IBU, AWS or read about it in our blog post.
Winning in the 5G consumer market
Airtel India’s real time voice and data charging and policy together with Ericsson Digital BSS caters for 350 million subscribers
Airtel India is using policy and charging as the overall tool for network functions in the BSS landscape. Its solution consolidates real-time charging and policy across 23 markets with support for geo-redundancy.
5G in the consumer market
Mats Karlsson, Ericsson VP and Head of Solution Area BSS, discusses the outlook and challenges for 5G in the consumer market with TM Forum Chief Analyst Mark Newman.
- What innovative services and pricing paradigms are expected from CSPs?
- What kind of role will partnerships and new ecosystems play?
- What kinds of services can consumers expect in the future?
- Are operator support systems well prepared to enable these new services?
To dive deeper, download our ebrief exploring three 5G consumer use cases.
Improving invoice anomaly detection with AI and machine learning
Telecom invoices are among the most complex invoices generated by any industry. Most service providers have a mix of manual and/or automated processes to detect invoice anomalies. Ericsson BSS expert Rohit Singhal shares his insights with Ray LeMaistre, Editorial Director, Telecom TV, about why AI and machine learning are well suited to assist the humans tasked with anomaly detection.Want to know more? Download the ebrief.
BSS Transformation | Vivo
Vivo Brazil Andre Kriger, speaking as CIO, provides an overview of Vivo and its massive BSS transformation, outlining why Vivo selected Ericsson and the key goals it has already met, including zero downtime upgrades.
Read more about how communications service providers are getting creative with 5G business models in our eBrief.
Listen to our OSS/BSS experts
Monetize 5G, the business opportunity and BSS readiness
Growing with new business models
Claim the possibilities of continuous automation
The vision of cloud: Why is cloud native crucial for business success
The role of AI in BSS and orchestration
What does 5G monetization look like?
Creating offers and bundles
Managing the explosion of services
Reflections on the pandemic
Helping the ecosystem to evolve
