Ericsson Cloud and IT Service Management
Evolving from reactive to predictive operations is essential for Communications Service Providers (CSPs) in the 5G era and beyond. This shift enhances business model agility and responsiveness, ensuring proactive operations that anticipate and address potential challenges effectively.
Ericsson Cloud and IT Service Management leverages our technical and process capabilities in managing IT environments to address the challenges that CSPs face in observability, automation, and IT service management (ITSM). The service helps the IT operations team with quick root cause identification of issues in a multi-technology and multi-cloud environments thus shortening the resolution time, decreasing operating expenses (OPEX) and improving end-user experience.
Efficient and automated operations
Ensure most optimized service delivery and speed up return on investments
Focus on business outcomes
Focus on customer experience and service KPIs to build brand value
Integrated solution for IT operations
Integrated multi-tenant tool set across cloud, infra and application domains with pre-configured monitoring of OSS/BSS