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Ericsson Cloud and IT Service Management

People working in front of multiple screens in a Network and/or Security operation center.

Evolving from reactive to predictive operations is essential for Communications Service Providers (CSPs) in the 5G era and beyond. This shift enhances business model agility and responsiveness, ensuring proactive operations that anticipate and address potential challenges effectively.

Ericsson Cloud and IT Service Management leverages EricssonCloudandITServiceManagementleverages


Efficient and automated operations

Ensure most optimized service delivery and speed up return on investments

Focus on business outcomes

Focus on customer experience and service KPIs to build brand value

Integrated solution for IT operations

Integrated multi-tenant tool set across cloud, infra and application domains with pre-configured monitoring of OSS/BSS