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Automated Business Service Management


CSPs are seeking efficient and streamlined operations in the realm of growing IT applications and monitoring against technical Key Performance Indicators (KPIs)

Automated Business Service Management provides operations and management for one or more customer business processes (e.g. mobile top-up, mobile activation) and / or sub-processes applying AI and automation to improve efficiencies and efficacy.

The service performance is measured using service KPIs (S-KPIs) which enable CSPs to deliver a superior customer experience and support in overall OPEX reduction.


Experience centric business service

Improve end-customers service experience through improved monitoring of customer services using AI & automation

Service KPIs based operations

Operations and automation of the business processes with drill down capability

Reduce failures and automate processes

Increase operational efficiency by simplifying processes and automating manual work-load