Automated Business Service Management
CSPs are seeking efficient and streamlined operations in the realm of growing IT applications and monitoring against technical Key Performance Indicators (KPIs)
Automated Business Service Management provides operations and management for one or more customer business processes (e.g. mobile top-up, mobile activation) and / or sub-processes applying AI and automation to improve efficiencies and efficacy.
The service performance is measured using service KPIs (S-KPIs) which enable CSPs to deliver a superior customer experience and support in overall OPEX reduction.
Experience centric business service
Improve end-customers service experience through improved monitoring of customer services using AI & automation
Service KPIs based operations
Operations and automation of the business processes with drill down capability
Reduce failures and automate processes
Increase operational efficiency by simplifying processes and automating manual work-load
Ericsson Cloud and IT Service Management
Embrace predictive operations for superior IT service management