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Automated Business Service Management

Portfolio

CSPs are seeking efficient and streamlined operations in the realm of growing IT applications and monitoring against technical Key Performance Indicatiors (KPIs)

Automated Business Service Management provides operations and management for one or more customer business processes (e.g. mobile top-up, mobile activation) and / or sub-processes applying AI and automation to improve efficiencies and efficacy.

The service performance is measured using service KPIs (S-KPIs) which enable CSPs to deliver a superior customer experiance and support in overall OPEX reduction.

OUR KEY BENEFITS

Experience centric business service

Improve end-customers service experiance through improved monitoring of customer services using AI & automation

Service KPIs based operations

Operations and automation of the business processes with drill down capability

Reduce failures and automate processes

Increase operational efficiency by simplifying processes and automating manual work-load