Cloud and IT Service Operations

Cloud and IT Service Opertaions provides domain-specific solutions around application and business process operations, infrastructure operations, multi-cloud and hybrid IT operations.

The objective is to provide end-to-end convergence in terms of delivery model, tools, processes and data lakes across- applications and infrastructure, to reduce cost of ownership (TCO) beyond individual operational layers. Cloud and IT Service Operations uses proactive and preventive operations by managing processes across applications and infrastructure using KPIs in additionb to technical KPIs.