Differentiated Support
Differentiated Support is the highest-level offering in Ericsson’s newly launched Intelligent Support portfolio, and so is the key focus of this new announcement. Modularity and flexibility are at the forefront, and this level is focused on co-creation.
Support like never before
As the hero of Ericsson’s Intelligent Support portfolio, Differentiated Support delivers modular, near real-time, trusted decision intelligence using agentic AI. It offers the network support required to launch and operate differentiated connectivity, mission critical services, and advanced network use cases that demand higher levels of data correlation, analytics, pre-emption, and near-real-time reporting.
Learn about Ericsson Intelligent Support
Ericsson unveils Differentiated Support
Ericsson has launched Differentiated Support, a solution that integrates on-site agentic AI capabilities into operations. This offering is designed to help communications service providers (CSPs) improve service quality, operational efficiency, and create new revenue opportunities.
Explore Differentiated Support