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Open RAN Support

Portfolio
People working in front of multiple screens in a Network and/or Security operation center.

The Open RAN Support Service enables mobile network operators to confidently operate, and scale Open RAN architectures while ensuring network performance, reliability, and cost efficiency. The service provides Full range operational support across multi vendor, cloud native RAN environments, O-RU, SMO and so on, addressing the complexity introduced by disaggregated hardware, software, and open interfaces.

By combining deep RAN domain expertise with cloud, automation, and systems integration capabilities, the service ensures service continuity, faster issue resolution, and optimized network operation. It covers proactive monitoring, incident and MV problem management, and software lifecycle support—delivered through standardized processes and service level agreements. The result is reduced operational risk, accelerated time to value, and a future ready RAN foundation that supports innovation, vendor diversity, and long term total cost of ownership (TCO) reduction.
 

Included portfolio
Incident Handling

Provides support to CSPs in case any incident related to Ericsson Open RAN products occurs.

Third Party Handling

Offers multi-vendor fault identification, 3P solution install-base, and impact management.

Operations Assistance & Transformation

Provide experts & AI/ML to assist CSP to secure service assurance and transform operation.

Update Services

Unscheduled update activities ensuring performance for Cloud RAN solution & DevOps.

Security Services

Provides full range of security services to protect customer Open RAN network.

Far Edge Support

Provides HW fault isolation capability to enhance the site replacement and HW restore.

HW Replacement

HW Replacement & Management for ERS and agreed 3p HW.