Open RAN Support
The Ericsson Open RAN Support is especially created to meet the specific needs for a customer solution where an Ericsson cloud-native RAN – Open RAN – is in focus. Open RAN Support provides rapid attendance to incidents as well as high visibility and insights, collaboration, communication, and an experience-based setup. It features incident handling, multi-vendor handling, updates services, security services, and more.
Ericsson’s depth of multi-domain product experience, comprehensive data-driven support methods and culture of global knowledge-sharing, reinforced by a broad information library, uniquely positions us to support CSPs to make an effective transition towards operating a cloud-native RAN.
Incident Handling
Provides support to CSPs in case any incident related to Ericsson Open RAN products occurs.
Third Party Handling
Offers multi-vendor fault identification, 3P solution install-base, and impact management.
Operations Assistance & Transformation
Provide experts & AI/ML to assist CSP to secure service assurance and transform operation.
Near/Far Edge Support
Provides HW fault isolation capability to enhance the site replacement and HW restore.
