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Ooredoo Oman Partners with Ericsson to Boost its Customers Amazing Digital Experience with Their State-of-The-Art Charging System

Available in English العربية

Muscat, Oman

Press release
Aug 18, 2021
Dr. Ahmed Abdullah Al Abri, Ooredoo and Kevin J. Murphy, Ericsson

Making their experience even better, Ooredoo has announced a new partnership with Ericsson to migrate and consolidate its online charging system. The state-of-the-art Ericsson Charging System will provide Ooredoo’s customers with a next-level digital experience where they are able to swiftly retrieve and update account information, keep track of costs, balances, and bonuses and enjoy available products all online & in real time, while eliminating “bill shock”. The partnership is part of Ooredoo’s Transformational Strategy, which seeks to lay the foundation for the next era of Ooredoo’s Information Technology Architecture in support of the company’s mission to enrich people’s digital lives.

Dr. Ahmed Abdullah Al Abri, Chief Technology and Information Officer at Ooredoo Oman, said, “This strategic initiative is a necessity in today’s world, where we need to be constantly connected efficiently with our customers through across a number of channels by providing personalised and context-based interactions. We’re delighted to partner with Ericsson which will help us form a better understanding of our customer needs, expectations and experience, to support Oman’s digitalisation vision 2040.”

Kevin J. Murphy, Vice President and Head of Global Customer Unit Ooredoo at Ericsson Middle East and Africa  added, “We are proud of being a strategic partner of the Ooredoo Group and its operating companies, and are pleased with their confidence in our solutions. This partnership will enable Ooredoo Oman to realise and create new opportunities, accelerate time-to-market and provide agile, reliable and scalable 5G services for its growing customer base. The latest Ericsson solutions will complement Ooredoo Oman’s digital transformation journey and will support Oman Vision 2040.”

As data and digital experience leaders in the Sultanate, Ooredoo’s aim has always been to provide its users with next-generation technologies. By continuing to invest in the latest infrastructure and with a growing number of partnerships and collaborations, it is placing Oman firmly in the global race towards digital innovation.


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Ericsson’s high-performing networks provide connectivity for billions of people every day. For nearly 150 years, we’ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality.


About Ooredoo Oman

Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. Services were launched its service in March 2005, originally operating under the name Nawras.  As Oman’s data experience leaders, Ooredoo provides individuals and businesses with cutting edge digital products and services, so that customers can enjoy the internet. Ooredoo generated revenues of OMR 285.5 million as of 31 December 2019 and is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker.

Snapchat: Ooredoo_Oman

About Ooredoo

Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks. Ooredoo generated revenues of QAR 29 billion as of 31 December 2020. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.


For further information, please contact:

Emily Shotter
Department Head – PR and Press
+968 9510 8302

Sudipta Dasgupta
TRACCS Public Relations
+968 94558787