Intelligent Support

Ericsson’s entire Intelligent Support portfolio covers three upgraded pillars of support: Entry, Network, and Differentiated.

 
While Differentiated Support is the hero offering, Intelligent Support as a complete portfolio offers agentic AI-centric support modules to reduce time to insights for automated and closed-loop actions. The result is an acceleration of the service provider’s journey toward differentiated services in a trusted and secure way.

Service providers can choose the right tailored support tier for their needs:

• Entry Support is fixed in scope and cost effective, with remote access to Ericsson’s expertise and emergency assistance. This service is designed for very small networks or for service providers with only a small part (Ericsson share of products or relative network size) using Ericsson products. This makes it easier for organizations to introduce standardized services and boost efficiency.
• Network Support is comprehensive and customizable to suit the complex needs of the majority of service providers, as they pay for what they need by selecting the best-suited modules.
• Differentiated Support is the highest-level offering in Ericsson’s newly launched Intelligent Support portfolio, and so is the key focus of this new announcement. Modularity and flexibility are at the forefront, and this level is focused on co-creation.  

Using AI agents, large amounts of data can be interpreted, leading to initiated actions and quick problem resolution. It is about the outcome – results are measured with enhanced SLAs to ensure accountability.