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Bulgaria local reporting

Speak up whenever something doesn’t seem right

You are expected to speak up if you see anything that you believe is not right. Remember, you will always be protected when you raise concerns in good faith.

Central reporting Channel

Ericsson has an Allegation Management Process that handles any allegations received through our standardized central reporting channels, which include the Ericsson Compliance Line.

  • The Compliance Line is hosted by an independent third party, allows anonymous reporting, and is available 24/7 in 63 languages.
  • Compliance Line reports are handled promptly by independent and experienced teams in Group Function Legal Affairs & Compliance.
  • Anyone can report a compliance concern through the Ericsson Compliance Line.
  • The Compliance Line allows anonymous reporting when permitted by law. However, by letting us know who you are, we can contact you directly to discuss your concerns, which will help us investigate them more quickly and efficiently.

For more information about the Ericsson Compliance Line, click here.

Local Reporting Channel

If you have a concern regarding Ericsson Telecommunications Bulgaria EOO (“ETB”) in Bulgaria, you also have the option to report your Compliance concern in the local channel, which will be handled exclusively by a local team appointed by ETB, composed of: primary responsible Stanislav Petrov, and secondary responsible, is Radostina Rubenstein.

Ericsson shall not engage in any form of Retaliation against the reporters that is repressive in nature and puts them at a disadvantage, or threatens them or attempts to do any of the above (including, but not limited to dismissal, change in the place or nature of the work, direct or indirect discrimination, unequal or unfavorable treatment, etc.).

According to local law, the protection shall be provided also to:

  • persons who assist the reporter in the submission of a report and whose assistance should be confidential;
  • Persons, related to the reporter.
  • legal entities in which the reporter has an equity interest, works for, or is otherwise associated with in a Work-related Context.

Who can use the local channel?

Permitted reporters to the local channel are:

  1. employees;
  2. service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction;
  3. shareholders or persons belonging to management bodies or to fiscal or supervisory bodies of legal entities, including non-executive members;
  4. volunteers or interns, regardless of whether compensated;
  5. persons having self-employed status, freelancers or engaged in crafts
  6. job applicants, who participated in recruitment process or other pre-contractual relations, acquiring the breaches in that context

The above applies to current, former or future relationships with ETB.

How to submit a report

To submit a report to the Ericsson Compliance Line, click here.

reports can be submitted orally, or in writing, including via email. 

To submit a report to the local channel, send an email to etb.whistleblower@ericsson.com. The team appointed by ETB will have exclusive access to the mailbox.

In order to contribute to the effective handling of the report, it should be clear from the report:

  • the circumstances of time and place in which the fact that is the subject of the report occurred;
  • the description of the fact;
  • the generalities or other elements that make it possible to identify the person to whom the reported facts are attributed.

It is recommended that documents be attached that may provide elements of substantiation of the facts being reported, as well as the indication of other persons potentially aware of such facts.

What happens to a local channel report?

After submitting a report in the local channel, the team appointed by ETB will confirm receipt of the report. You will also receive a case number which can be used for future communications with you, including possible questions to clarify your report.

Based on the received report and the proposals of the Internal Team, Ericsson will take actions within its competence to terminate the allegation or to prevent it if it has not started.

After the review of the report is completed, the Internal Team shall prepare an individual report, which briefly describes the information from the report, as well as the actions taken and the final results of the review of the report. The individual report, together with the reasons, shall be communicated to the reporter and the person to whom the reported facts are attributed subject to the obligation for their protection (i.e., without revealing the identity of the reporter to the person to whom the reported facts are attributed).

The internal team shall provide feedback to the reporter on the actions taken within a period not exceeding 3 months as of the acknowledgment of the receipt of the report or, if no acknowledgment was sent to the reporter, within a period not exceeding three months as of the expiry of the seven days for acknowledgment of the receipt of the report, by providing him/ her with the individual report.

The Internal team shall terminate the proceedings for review of the report:

  • when the allegation for which the report was filed is a minor case and does not require the taking of additional Follow-up Actions;
  • on a repetitive report that does not contain new information of essential importance for an allegation, in respect of which a review has already been completed, unless new legal or factual circumstances justify taking Follow-up Actions;
  • when data on a committed crime is established; in this case, the Responsible Employee shall immediately send the report and the materials thereto to the prosecutor's office.

What types of reports does the local channel accept?

You can use the local channel if you would like to report a compliance concern. A compliance concern is any employee or third-party behavior that may breach the law or our Code of Business Ethics (CoBE) and related policies and directives. This includes:

  • Corruption and fraud
  • Questionable accounting or auditing matters
  • Other events that might seriously affect the vital interests of Ericsson
  • Harassment and Retaliation

Our local channel accepts any compliance concern that is prescribed by Bulgaria law. Please be aware that any compliance concern you may want to raise in the local channel can also be raised in the Ericsson Compliance Line.

Reports that cannot be addressed locally

If your report to the local channel reveals a structural problem or a problem with your employer and that cannot be addressed within ETB, your report will be duly forwarded to the Ericsson Compliance Line for which you will be explicitly notified by the local reporting channel.

If you have any questions about whether you can submit your compliance concern through the local channel, you should contact the Compliance Consultation Desk, available for Ericsson Employees and Non-Employed Workforce on the intranet, or send your question to the local channel [etb.whistleblower@ericsson.com].

Data protection

For detailed information on your privacy rights, the collection and processing of your personal data please click here:

Privacy Notice for Ericsson Employee and Non-Employed Workforce is available on the intranet.

Privacy – Ericsson (for the public)

ETB is the data controller for personal data processed in the local channel.