Speak up whenever something doesn’t seem right
You are expected to speak up if you see anything that you believe is not right. Remember, you will always be protected when you raise concerns in good faith.
Central Reporting Channel
Ericsson has an Allegation Management Process that handles any allegations received through our standardized central reporting channels, which include the Ericsson Compliance Line.
- The Compliance Line is hosted by an independent third party, allows anonymous reporting, and is available 24/7 in 63 languages.
- Compliance Line reports are handled promptly by independent and experienced teams in Group Function Legal Affairs & Compliance.
- Anyone can report a compliance concern through the Ericsson Compliance Line.
- The Compliance Line allows anonymous reporting when permitted by law. However, by letting us know who you are, we can contact you directly to discuss your concerns, which will help us investigate them more quickly and efficiently.
For more information about the Ericsson Compliance Line, click here.
Local Reporting Channel
If you have a concern regarding Oy L M Ericsson AB (“LMF”) in Finland, you also have the option to report your Compliance concern in a local channel, which will be handled exclusively by a local team appointed by LMF, and by technical experts that they may designate.
Ericsson will not tolerate retaliation against individuals who report compliance concerns in good faith or against relevant third parties. You will always be protected, no matter how you speak up.
Who can use the local channel?
Permitted reporters to the local channel are:
- employees;
- service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction;
- shareholders or persons belonging to management bodies or to fiscal or supervisory bodies of legal entities, including non-executive members;
- volunteers or interns, regardless of whether compensated.
The above applies to current, former or future relationships with LMF.
How to submit a report
To submit a report to the Ericsson Compliance Line, click here.
To submit a report to the local channel, send an email to lmf.whistleblower@ericsson.com. The team appointed by LMF will have exclusive access to the mailbox.
What happens to a local channel report?
After submitting a report in the local channel, the team appointed by LMF will confirm receipt of the report within seven days of the receipt. You will also receive a case number which can be used for future communications with you, including possible questions to clarify your report.
The team will communicate the results of its analysis to you within three months of receiving your report. You may request at any time that the team do so within 15 days of reaching its conclusion.
What types of reports does the local channel accept?
You can use the local channel if you would like to report a compliance concern that is included in the Finnish law (Finnish version/Swedish version). This includes:
- public procurement, if not concerning defense and safety,
- financial services, products and markets,
- prevention of money laundering and financing of terrorism,
- product safety and product conformity,
- transport safety,
- environmental protection,
- radiation and nuclear safety,
- food and animal fodder safety, and animal health and wellbeing,
- public health in accordance with Article 168 of the Treaty on the Functioning of the European Union,
- consumer protection, and
- protection of privacy and personal information, and safety in network and information systems.
Please be aware that any compliance concern you may want to raise in the local channel can also be raised in the Ericsson Compliance Line. If you have a compliance concern that is not covered by the topics below, you can raise it in the Ericsson Compliance Line as well.
Reports that cannot be addressed locally
If your report to the local channel reveals a structural problem or a problem that affects two or more Ericsson entities and that cannot be addressed within LMF, we encourage you to report your issue directly to the Ericsson Compliance Line. If you submit such a report to the local channel, LMF will inform you of its determination that the report cannot be effectively addressed within LMF and request that you report the issues via the Ericsson Compliance Line to ensure the concern is addressed by the appropriate Ericsson entity.
If you have any questions about whether you can submit your compliance concern through the local channel, you should contact the Compliance Consultation Desk (For Ericsson employees, search in the intranet) or send your question to the local channel.
When to report to the Office of the Chancellor of Justice?
The Office of the Chancellor of Justice (“Chancellor”) operates as the centralized external reporting channel in Finland.
Instead of reporting to the internal channel, you may report to the Chancellor of Justice in the following circumstances:
- You have reasonable grounds to believe that your report of a compliance concern has not led to necessary measures to clarify the relevance of your report within three months of the acknowledgment of the receipt of the report.
- You have reasonable grounds to believe that the compliance concern cannot be effectively addressed on the basis of internal notification to Ericsson. This might be the case for example if the Ericsson staff member who is responsible for handling reports is involved in the compliance concern.
- You have reasonable grounds to believe that you will be retaliated against for reporting the compliance concern.
Please note that the concern you are reporting to the Chancellor must involve a compliance concern specified in the Finnish law. For detailed instructions on making a report to the Chancellor please click here.
Data protection
For detailed information on your privacy rights, the collection and processing of your personal data please see here:
Privacy Notice for Ericsson Employees and Non-Employed Workforce (For Ericsson employees, search in the intranet)
Privacy – Ericsson (for the public)
LMF is the data controller for personal data processed in the local channel.