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      OSS/BSS Summit

      Ericsson OSS/BSS Summit 2026

      Oct 20, 2026 09:00
      to Oct 21, 2026 17:00 (CET)
      Switzerland
      (This is an in-person event, there will not be a live broadcast)
      HASHTAGS
      #OSS/BSS #5G #AI

      This year's summit theme is "Autonomous Networks: Elevating Experience, Unlocking Value." Ericsson in partnership with Swisscom, brought the OSS/BSS community together in Switzerland for two days of transformation and collaboration.

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      This year's summit theme:
      Autonomous Networks: Elevating Experience, Unlocking Value

      What we will explore:

      • Industrialising autonomous operations: Go from intent to closed loop, at scale. Build resilience, move faster, and take costs out.
      • Driving value through differentiated experiences: Orchestrate journeys, personalise in real time, and monetise the experiences your customers value.
      • Explore the event themes in detail in the blog from Ericsson and Swisscom.

      Ericsson in partnership with Swisscom

      Philipp Bichsel

      “As an industry, we face many similar opportunities and challenges - and real progress happens when we collaborate at scale. That’s why I’m pleased that Swisscom is partnering with Ericsson for the Ericsson OSS/BSS Summit 2026, creating a space to exchange experiences, share insights and shape solutions for the future."

      -Philipp Bichsel, Executive Vice President Mobile Network and Services at Swisscom.                                                                                                                                                                                                                                                                                         

      Philipp Bichsel is responsible for Swisscom’s Mobile Network and the Connectivity, Security, and Communication Services portfolio. Swisscom delivers 5G coverage to 99% of Switzerland’s population (86% NR coverage) and has consistently been recognized as the country’s best mobile network - winning the Connect Test for eight consecutive years and the Chip Test for ten. Passionate about shaping the future of connectivity, Philipp and his team are driving Swisscom’s transformation from Telco to TechCo with the recently launched “beem” portfolio - creating innovative services where security and connectivity are seamlessly integrated across mobile and fixed networks. Their focus is on innovation, collaboration, and building solutions that empower a wide range of businesses, from SME to corporates. Philipp joined Swisscom in 2017 and previously led the fiber network strategy, rollout planning, and partner management for nationwide fiber cooperations.

      Mats Karlsson

      “I could not be happier with the fact that Swisscom has kindly agreed to be our partner for the next Summit and has invited the global telecom IT community to Switzerland to once more debate, discuss and challenge each other as we push technology and organisational capability forward to new heights.”

      - Mats Karlsson, Vice President and Head of Business and Operations Support Systems at Ericsson.                                                                                                                                                                                                                                                                        

      Mats Karlsson is an experienced telecommunications executive and Vice President & Head of Solution Area Business & Operations Support Systems within Ericsson Cloud Software & Services. He leads the global organization responsible for the software products and services that deliver business and operations support systems to more than 300 service providers worldwide. With a 35-year career at Ericsson, Mats combines deep technical expertise and strategic leadership to drive network, IT, and operational transformation to accelerate the commercial potential of 5G, autonomous networks and differentiated connectivity.

      Mats is widely recognized for his unique perspective and insights of the network, IT and operational transformations that underpin 5G monetization and service innovation.                                                                                                                                                                                    

      Mark Dusener

      “Swisscom is focused on facilitating and shaping the digital future, prioritizing innovative products and services as well as maintaining the trust of our customers. A world class OSS/BSS is a critical foundation for delivering on this focus so I am delighted that Swisscom is partnering with Ericsson to deliver the Ericsson OSS/BSS Summit 2026, where service providers from around the world will come together to share experiences and insights on their operational and business transformations.”

      – Mark Düsener, Chief Technology and Information Officer (CTIO) at Swisscom.

      Mark Düsener is Chief Technology & Information Officer (CTIO) at Swisscom and a member of the Executive Committee Swisscom Switzerland. He leads the IT, Network & Infrastructure division and drives the modernization of Switzerland’s network landscape as part of Swisscom’s TelCo to TechCo journey. His focus includes advancing Switzerland’s best and smartest network across fixed and mobile, expanding 5G and preparing for 6G, while driving the transformation towards automated, software-driven networks and an AI-driven Swisscom.
       
      He joined Swisscom in November 2020 and most recently led the Mobile Network, Mobile Services & B2B Telco unit. Prior to Swisscom, he was Managing Director of Deutsche Telekom Healthcare Solutions GmbH and held various leadership roles at Vodafone Germany.                                                                                                                                                                                                        

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      OSS/BSS Summit 2026

      Explore the summit agenda and speakers. Topics that matter, voices that lead, including a keynote from Mark Düsener, CTIO, Swisscom.

      Topics

      Speaker
      From Complexity to Autonomy: How Decoupled Architectures Unlock Innovation Mark Düsener,  CTIO, Swisscom
      Monetizing the Autonomous Network Mats Karlsson, VP and Head of Solution Area Operations and Business Support Systems - Ericsson
      Cognitive Closed-Loop Operations: From Automation to Autonomy Praveen Atreya, VP Network Systems, Verizon
      Architecting Autonomy - The Blueprint for 6G: Architecture, Autonomy, and the New Era of Value Creation George Glass, CTO – Tele Management Forum (TMF)
      Autonomous Networks Start Below the Waterline: Fixing Data & OSS First Simon Norton, Digital Networks, AI  & OSS Director, Vodafone Group
      Breaking Data Silos, Building Assurance Joseph Dahan, Director, Service Assurance, Probing and Advanced Analytics -  AT&T
      Building the data and semantic knowledge infrastructure for autonomous networks Duarte Begonha, Partner – McKinsey
      Hendrik Zuber, Associate Partner – McKinsey
      Agentic AIOps for Assurance Marton Sabli, Head of Architecture & Roadmap, IT production - Telia
      From Telco to TechCo : Positioning Agentic AI Using the NetDevOps Reference Model Lukas Leuthold, Head of Technology Transformation Mobile Network - Swisscom
      Orchestrating Autonomous Operations in 5G Core Masaki Shintaku, Technology Strategy Expert– KDDI Group 
      Ryouta Matsuo, Core Staff – KDDI
      Horizon 2 for autonomy, knowledge and orchestration Mark Sanders, Chief Architect & Executive Autonomous Networks Enablement - Telstra
      From BSS Transformation to Monetization Agility Bruno Goes, CIO - Orange Jordan
      Building AI-Powered Autonomous Networks with Orchestration, Assurance, and Digital Twins Houda Mansour, Head of the automation for networks - Orange Group
      The Future of BSS: From System of Records to System of Agentics Ana Cordeiro, Head of ngOSS - Entel
      AI-driven closed loop 5G customer experience assurance Nathalie Romo Moreno, Delivery Head for AI-enabled assurance - DT 
      Monetize NW capabilities through AI-driven API Exposure Alessandro Bovone, CTO - Jersey Telecom
      Autonomous Railways powered by Differentiated Connectivity: The Rail Industry Perspective Ankit Dabral, Head of Business Development Stadler Signaling - Stadler Rail
      Unlocking enterprise value with hosted solutions Eric Whalen, CTO - Xtreme Enterprises

      SteerCo members

      Ziad Belhadj (Chairman) Ericsson
      Philipp Bichsel (Chairman) Swisscom
      Khalid AlBatly Saudi Telecom Company
      Joseph Dahan AT&T
      Seda Dolen Ericsson
      Wael Faheem Verizon
      George Glass TM Forum
      Amit Keswani Ericsson
      Hitesh Kumar Indosat Ooredoo Hutchison
      Houda Mansour Orange Group
      Simon Norton Vodafone Group
      Kenneth Ong Ericsson
      Carlos Palito Entel
      Gordon Rawling Ericsson
      Marton Sabli Telia Company
      Janardhan Theppasandra T-Mobile, USA

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