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XL Axiata, Indonesia: taking off at Jakarta airport

XL Axiata and Ericsson boost indoor connectivity by up to 300 percent.

In Indonesia, 40 percent of 3G traffic comes from in-building environments, such as airports, event arenas and offices, and yet only 40 percent of consumers are happy with their overall indoor connectivity experience.

One of the major telecommunications providers in Indonesia, XL Axiata, aimed to improve its customers’ experience by selecting a 4G LTE and 3G/WCDMA indoor small cell solution based on the Ericsson Radio Dot System (RDS).

RDS provides high-performance voice and data coverage and capacity in the broadest range of in-building environments. It features an innovative antenna element that, together with a distributed architecture and centralized baseband, enables the provision of high-level mobile broadband coverage for different kinds of users and spaces.

People walking in an airport

Test pilot

XL Axiata and Ericsson selected Jakarta Airport for the solution’s initial rollout. Around 50 million passengers travel through the airport annually, equating to many roaming subscribers in a limited space, and high revenue opportunities. The main setback was the existing distributed antenna system, which was designed based on 2G technology. This not only resulted in a poor performance for 3G and LTE network users, but a high opex for XL Axiata, as it was paying a large rental fee on the antenna ports.

The team installed 43 antenna points for RDS and 8 mRRU spots in the arrivals area, as well as 53 antenna points and 14 mRRU spots in departures – all of which connected to the existing baseband.

“We see Ericsson's solution as the right fit in our commitment to continuously improving the mobile service experience for our customers. With the solution, XL Axiata's subscribers will enjoy a better indoor experience whereas we also enjoy the fast and easy deployment of the system,” explains Dian Siswarini, President Director of XL Axiata.

First class results

Overall, data and voice traffic increased by up to 300 percent throughout the terminal, highlighting a great improvement in users’ indoor connectivity experience. The solution also reduced the overall rental cost to XL Axiata by 30 percent.

"Consumers expect high-quality voice and data coverage regardless of location. By delivering seamless coverage in a wide range of in-building deployment scenarios, the Ericsson Radio Dot System can therefore be a key differentiator for XL Axiata in the competitive market of Indonesia,” adds Thomas Jul, Head of Ericsson Indonesia and Timor Leste.

Proven to offer enhanced data and voice experience for subscribers in indoor environments, small cell architectures like RDS are set to become increasingly prevalent as networks evolve towards commercial 5G availability.


  • 40 percent of 3G traffic comes from in-building sites, but only 40 percent of consumers are happy with the overall indoor connectivity experience
  • Jakarta Airport has a lot of roaming subscribers using an antenna system designed for 2G technology, resulting in poor performance for 3G and LTE network users
  • The existing antenna ports installed at the airport have a high rental fee


  • LTE and 3G/WCDMA indoor small cell
  • Fully integrated within the existing network
  • Project management, design, implementation and tuning services


  • 200–300 percent traffic increase
  • 30 percent reduction in antenna rental costs
  • Subscribers enjoy a better indoor connectivity experience

Customer profile

XL Axiata is one of the major telecommunications operator in Indonesia. First established in 1996, the company provides digital services to both the consumer and corporate markets. This is supported by its wide and high-quality network (2G, 3G and 4G) across the nation, covering 93 percent of the population.