Big data creates new ways for operators to make customers happy and keep them loyal. It does this by giving service providers a faster and more nuanced understanding of user behaviors and preferences, allowing them to raise their level of service and cut through complexity to plan the best future network for their specific needs, both present and future.
Data enhances customer experience
Data-enhanced customer experience: a recipe for happy and loyal customers. Perception defines quality, and it’s time to turn user data into a competitive advantage in enhancing the customer experience.