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You Make Wishes Come True

Data analytics and the ability to measure end-to-end customer experience is key to an operator’s successfull differentiation.

You Make Wishes Come True

Data analytics and the ability to measure end-to-end customer experience is key to an operator’s successful differentiation.

 

Senior managers at Etisalat, Ericsson and 451 Research discuss how big data analytics helps successful service providers understand and greatly improve the customer experience.