UPC Hungary partners with Ericsson to further improve customer experience

Five-year contract to manage and operate UPC field operations. First managed services deal for Ericsson in Hungary. Ericsson to take responsibility for field and site maintenance activities in UPC’s network from 1 October 2015

Hungary’s leading cable telecommunications operator, UPC has signed a managed services contract with Ericsson for certain field operations and maintenance services. Ericsson’s technical capabilities and track record as global leader in managed services will enable UPC to deliver premium network experience for its customers.

Through the deal, Ericsson expands its managed services capabilities in the cable service area and reinforces its service business in the Central European region. This is the first managed services contract signed by Ericsson in Hungary. Under the five-year agreement, Ericsson will be responsible for certain field and site maintenance activities in UPC’s network and will contribute to premium customer experience to its subscribers.

Severina Pascu, Chief Executive Officer of UPC Hungary, says: "We are choosing partners, both local Hungarian companies and also larger multinational partners to always have the best fit in providing superior experience to our customers in the ever changing digital world. Ericsson can bring the expertise that will allow us to further improve how our innovation and services are delivered to our customers.”

Gábor Éry, Head of Ericsson Hungary, says: "Ericsson has transition and transformation experience from managed services contracts in more than 100 countries, and we will bring our global processes, methods and tools into this co-operation. We are excited by the challenge of living up to the expectations in this partnership. By offering managed services to UPC, we will further improve UPC’s network quality through the use of our innovative technologies like Analytics, in which we have unique competence at our R&D site in Budapest."


About UPC Hungary

As an operation of Liberty Global, the leading international cable company, UPC Hungary is the leading telecommunications service provider in Hungary. It provides television, broadband internet and landline telephone services in approximately 300 settlements nationwide on its networks. In 2015, the company launched its mobile service with a new approach on the Hungarian Market, offering unlimited data packages, no loyalty and network-independent devices. UPC Hungary offers the most innovative services to its customers. Through its services and value-added applications, the company offers access to the digital world beyond the confines of homes and offices. UPC Business Services division provides large- and small scale enterprises with customized and competitively priced business communications solutions.

For further information please visit our website at www.upc.hu.

About Ericsson

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Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and create a more sustainable future.

Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front. Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


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