Solutions Marketing Manager BCSS
Vice President and Head of Managed Services
Solutions Marketing Manager BCSS
Host & Guests (+2)
Vice President and Head of Managed Services
Customer demands for immediacy, personalization and reliability are skyrocketing. New 5G networks, and the introduction of new 5G use cases and devices, also look set to complicate matters further. Could AI and automation provide the answer? In this episode, we take a look at new expectations for customer experience and discuss how AI now makes it possible service providers to meet those challenges.
Ericsson report: AI-powered operations at the heart of customer experience