New Ericsson report: Smartphones change cities

Press release
Oct 30, 2013 08:00 (GMT +00:00)
  • 18 examples of the role ICT plays in terms of consumers' satisfaction and dissatisfaction with city life 

  • In cities, people are most satisfied with the availability of shopping, restaurants, and leisure facilities, whereas areas inducing dissatisfaction include child/elderly care, communication with authorities, and traffic 

  • Smartphone owners who evaluated service concepts for these areas believe that in three years, market availability will be five times what it is today, turning all tested concepts into mass-market services 

  • Consumers see such services as primarily driven by the relevant industry, making it important for the ICT industry to bridge the gap 

In a new Ericsson (NASDAQ: ERIC) ConsumerLab report, smartphone users in São Paolo, Beijing, New York, London and Tokyo were asked about their interest in, and the potential development of, 18 new services relating to important aspects of city life.

The study asked smartphone users to evaluate new service concepts related to the areas of city life they are most satisfied with - the availability of shopping, restaurants, and leisure facilities. Examples of new services include: social restaurant guides, a digital real-time trainer, situational shopping recommenders, mobile menus and table reservations, and same-day goods delivery.

Delving into these new concept services, the study asked if a restaurant ingredient checker service was of interest: while eight percent of respondents think the service is available today, 61 percent expect it to be a normal service available within three years.

The study also covers areas that users expressed most dissatisfaction with, namely child/elderly care, communication with authorities, and traffic. New service concepts here include, social care networks enabling easy communication with family members via any device, a contextual mobile city service that provides location-based information from local authorities, and a minimal day-travel scheduler that optimizes a user's calendar to minimize need for travel.

Respondents also indicated that they are looking for better services and improved communication from authorities via their smartphones. Alongside this, between 10 and 15 percent of young couples and parents think a range of ICT-enabled care services are available in their cities now, while 64-68 percent believe they will be widely available in three years.

Michael Björn, Head of Research at Ericsson ConsumerLab, said: "Mass demand for new ICT services can change city life, beyond what we recognize, in just three years. Smartphone services related to shopping, eating out and finding entertainment can drastically improve people's satisfaction with life in cities. Smartphone services can also alleviate dissatisfaction, and expectations are high on the market to make these services available."

Björn continued: "The results of this study show that consumers welcome innovation in many areas of their everyday experiences in the city."

Traffic is the number one source of dissatisfaction in cities, and 47 percent of smartphone owners in the survey expressed interest in a personal navigator that provides the best travel information for all modes of indoor and outdoor transport, from walking to driving.

Almost half (47 percent) of smartphone owners predict that mobile operators will be instrumental in bringing this particular service to their pockets, although generally they see the relevant industry taking the lead.

The study was conducted online and gathered responses from 7,500 smartphone users. The study is representative of 40 million citizens.

Read the full report here.

Download the info graph here.


About Ericsson ConsumerLab:
Ericsson ConsumerLab gains its knowledge through a global consumer research program based on interviews with 100,000 individuals each year, in more than 40 countries and 15 megacities - statistically representing the views of 1.1 billion people. Both quantitative and qualitative methods are used, and hundreds of hours are spent with consumers from different cultures.

All reports can be found at:

Download high-resolution photos and broadcast-quality video at

Ericsson is a world-leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers' networks servicing more than 2.5 billion subscriptions. 

We are more than 110,000 people working with customers in more than 180 countries. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company's net sales were SEK 227.8 billion (USD 33.8 billion). Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges.


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