- Ericsson placed in "Leaders" Quadrant in Gartner's Integrated Revenue and Customer Management (IRCM) Magic Quadrant for CSPs
Ericsson (NASDAQ:ERIC) today announced that it has been named as a Leader in Gartner's "Magic Quadrant for Integrated Revenue and Customer Management for CSPs" report.1 Gartner, a leading worldwide IT research and advisory firm, evaluated vendors based on ability to execute and completeness of vision.
The integrated revenue and customer management market comprises communications service providers (CSPs) that want to purchase commercial off-the-shelf software packages that address business-critical revenue and customer management processes. Solution suites that were included in Gartner's IRCM analysis provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions.
Ericsson Charging and Billing in One is an integrated IRCM suite that communications service providers use to flexibly deliver multiservice offerings. The suite includes convergent charging, business support and control systems and product catalog, for a streamlined approach across all customers and services. By providing end-to-end real-time billing and revenue management through a simple interface, subscribers are always aware of how they are being billed. Today, Ericsson has more than 875 charging and billing solutions in service, serving more than 2B users and managing more than 1B subscribers.
"We believe Gartner's IRCM Magic Quadrant analysis further validates our market position and commitment to providing customers with innovative, flexible and fully-integrated solutions that increase customer loyalty and improve customer satisfaction," says Per Borgklint, Senior Vice President and Head of Ericsson's Business Unit Support Solutions. "Ericsson is proud to have this recognition. Our IRCM solutions, global services organization and recent acquisitions support our continued innovation and growth."
To meet consumer demand, operators must keep improving the customer experience, capture new revenues and drive business efficiencies. Ericsson enables operators to become agile with a comprehensive, unified OSS/BSS software suite that is supported by world-class consulting and systems integration.
For a complimentary copy of the report, please visit: http://crmweb.ericsson.net/cn/ar0ma/Gartner-MQ-IRCM-2014
1Gartner "Magic Quadrant for Integrated Revenue and Customer Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Kamlesh Bhatia, October 20, 2014
About the Magic Quadrant:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statement of fact.Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
NOTES TO EDITORS
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Additional information on Ericsson Charging and Billing in One
Ericsson Convergent Charging and Billing
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Ericsson is the driving force behind the Networked Society - a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, businesses and societies to fulfill their potential and create a more sustainable future.
Our services, software and infrastructure - especially in mobility, broadband and the cloud - are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.
With more than 110,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world's mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
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