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Ericsson opens Managed Services Centre to explore AI and automation in Turkey

  • New center leverages Ericsson’s Operations Engine AI and automation capabilities
  • The new hub will support service providers’ digital transformation initiatives
  • Plans to scale workforce and support the local R&D ecosystem
Press release
Nov 12, 2020
Işıl Yalcin - President and Head of Ericsson Turkey

Ericsson (NASDAQ: ERIC) has announced a new managed services center that aims to promote high value engineering and design solutions based on next-generation technologies including Artificial Intelligence (AI) and Machine Learning in Turkey.

Ericsson has been present in Turkey for 130 years as a committed technology partner, contributing to the economy through Research & Development (R&D) and building local manufacturing capabilities. As part of its dedication to the country’s long-term vision, Ericsson will focus on scaling its workforce in order to support local R&D ecosystem and strengthen its Application, Development and Maintenance (ADM) portfolio.

By leveraging on the Ericsson Operations Engine (EOE) AI capabilities, the center aims to help service providers define their zero-touch, fully automated, cloud-native, data-driven, future-proof digital blueprint.

Işıl Yalcin, President and Head of Ericsson Turkey says: “As service providers undergo digital transformation, they are increasingly turning to AI and automation to  achieve the agility they need to be the first in the market with new services. Through the establishment of the new center, Ericsson will increase its ecosystem and complement its AI and automation offering by hiring experts to equip our customers with the tools needed for today’s technological landscape.”

According to the latest Ericsson Mobility Report, 5G is expected to reach 80 million subscriptions in the Middle East and North Africa (MENA) region by 2025, representing 10% of total mobile subscriptions. As a result, network service providers face challenges to keep up with demands to support this massive increase in data and are looking to improve network and application performance, often as an extension of their overall IT transformation strategy.

At the Managed Services Center, Ericsson will add a range of AI-based managed services to enhance how service providers engage with customers to  reach new levels of programmability, access and agility to help the telecom sector prosper in the digital economy. The center in Turkey will contribute towards Ericsson’s managed services AI and Automation use cases paving the way for accelerating 5G introduction in the country.


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Ericsson enables communications service providers and enterprises to capture the full value of connectivity. The company’s portfolio spans the following business areas: Networks, Cloud Software and Services, Enterprise Wireless Solutions, Global Communications Platform, and Technologies and New Businesses. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.