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Ericsson, e& UAE boost 5G capabilities with Ericsson Charging

  • The partnership enables e& UAE to monetize the latest 5G features with Ericsson Charging.
  • The modernization of e& UAE’s charging systems marks another stride in the company’s vision of maximizing the differentiated connectivity offered by 5G.
Ericsson, e& UAE boost 5G capabilities with Ericsson Charging

Ericsson (NASDAQ: ERIC) has partnered with e& UAE to implement the latest Ericsson Charging features across its network to boost 5G capabilities, monetize new 5G services, and provide enhanced experiences to customers in the United Arab Emirates (UAE) through technology, security, and operational upgrades.

The upgrade which began in January 2024, includes Ericsson’s specialized 5G Charging Access Function (CAF), resulting in a comprehensive 5G converged charging system by leveraging over 85 new features, including differentiated charging for new 5G Voice over New Radio (VoNR), Voice over WiFi (VoWiFi) & Video over New Radio (ViNR) services.

By upgrading to the latest software, e& UAE, an Ericsson Charging customer since 1999, is advancing its future-ready cloud journey in the UAE while reaping the benefits from Ericsson’s leadership in 5G monetization.

The latest Charging release will unlock powerful 5G charging capabilities, along with operations and serviceability functions. This will further align e& UAE’s network architecture with the 3GPP’s 5G Service Based Architecture framework by consolidating voice and data traffic into a unified access function. The modernization and the application performance enhancements will also deliver significant efficiency improvements that will help reduce carbon footprint and OPEX.

Khalid Murshed, Chief Technology and Information Officer at e& UAE, says: “At e& UAE, we have always remained committed to ensuring a seamless 5G experience in the country. Ericsson Charging is a key element within our IT infrastructure, and this partnership enables real-time convergent charging, policy control, and fast service creation. Through Ericsson Charging, we aim to continue building on our customer experience to deliver unparalleled connectivity.”

Ekow Nelson, Vice President and Head of Global Customer Unit for e& at Ericsson Middle East and Africa, says: “Implementing the latest Ericsson Charging solution with e& UAE is a crucial step in our collaboration towards realizing the potential of 5G. The implementation supports e& UAE in recognizing the business value for 5G use cases and aids in constructing their business models using Ericsson technology and capabilities. Together, we aim to set the groundwork for a future where 5G capabilities, innovation, and digital transformation become integral to the evolving landscape of the country.”

As an integral component of Ericsson's Business Support Systems (BSS) portfolio, Ericsson Charging is a modular, scalable, and open single convergent charging system built on industry standards and protocols. This technology, independent of individual business models, delivers innovative services customized for diverse customer segments, effectively capturing a spectrum of revenue streams. With seamless pre-integration with CRM, mediation, provisioning, self-care, policy, catalog, and traffic management, it features cloud-ready and cloud-enabled capabilities, ensuring adaptability to evolving technological landscapes.



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Ericsson enables communications service providers and enterprises to capture the full value of connectivity. The company’s portfolio spans the following business areas: Networks, Cloud Software and Services, Enterprise Wireless Solutions, Global Communications Platform, and Technologies and New Businesses. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.


e& UAE embodies the telecom arm of e& in the UAE, with a mission to maximise stakeholder value, deliver an unparalleled customer experience and optimise business performance for sustainable growth and success.

Leveraging the latest world-class technologies, e& UAE will grow core and digital services, enriching consumer value propositions with digital services catering to new consumer lifestyles and emerging demands beyond core telecom services, including health, insurance and gaming.

e& UAE will continue to act as a trusted partner to enterprises in meeting their connectivity needs and beyond.

Bolstering its leadership position as a digital telco that champions customers in a hyper-connected digital world, e& UAE will pivot the new sustainable demand into future spaces such as private networks, autonomous vehicles, and AI.

To learn more about e& UAE, please visit: