Speak up whenever something doesn’t seem right
You are expected to speak up if you see anything that you believe is not right. Remember, you will always be protected when you raise concerns in good faith.
Central Reporting Channel
Ericsson has an Allegation Management Process that handles any allegations received through our standardized central reporting channels, which include the Ericsson Compliance Line.
- The Compliance Line is hosted by an independent third party, allows anonymous reporting, and is available 24/7 in 63 languages.
- Compliance Line reports are handled promptly by independent and experienced teams in Group Function Legal Affairs & Compliance.
- Anyone can report a compliance concern through the Ericsson Compliance Line.
- The Compliance Line allows anonymous reporting. However, by letting us know who you are, we can contact you directly to discuss your concerns which will help us investigate it more quickly and efficiently.
For more information about the Ericsson Compliance Line.
Local Reporting Channel in Spain
If you have a concern regarding Ericsson España S.A. or Red Bee Media S.L.U. in Spain, that refers to any of the matters in scope in the Spanish Whistleblowing Law (Law 2/2023, of February 20, regulating the protection of people who report regulatory infractions and the fight against corruption, “the Spanish Whistleblower Law”) you can report your Compliance concern in a local channel, which will be handled by a locally appointed team, supported by Ericsson experts, under a strict need to know basis. Anonymous reporting is allowed through the Local Reporting Channel. To understand which matters are in scope of the Spanish Whistleblowing Law please read below. If the compliance concern you want to report about falls outside of the scope of the Spanish Whistleblower Law, you are encouraged to report through the Central Ericsson Compliance Line.
Ericsson will not tolerate retaliation against individuals who report compliance concerns in good faith or against relevant third parties. You will always be protected, no matter how you speak up.
Who can use the local channel?
Permitted reporters to the Local Reporting Channel are:
a) employees;
b) self-employed persons;
c) the shareholders and persons belonging to the administrative, management or supervisory body of a company, including non-executive members;
d) any person working for or under the supervision and direction of contractors, subcontractors and suppliers.
e) As well as volunteers, trainees, employees undergoing training, regardless of whether or not they receive remuneration, as well as those whose employment relationship has not yet commenced, in cases where information on violations has been obtained during the recruitment process or pre-contractual negotiation.
The above applies to current, former or future relationships with Ericsson España, S.A.U. or Red Bee Media S.L.U..
How to submit a report
To submit a report to the Central Reporting Channel: Ericsson Compliance Line, click here.
To submit a report to the Local Reporting Channel in Spain, send an email to spain.whistleblower@ericsson.com, or a postal mail to “Canal de Denuncias - Calle Retama 1, 28045 Madrid, España”. The locally appointed team will have exclusive access to the mailbox. If you prefer to report face to face, you may request a meeting with someone from the locally appointed team by sending an email or postal mail to the referred addresses above.
What happens to a local channel report?
After submitting a report in the Local Reporting Channel in Spain, the dedicated team appointed in Spain will confirm receipt of the report within 7 calendar days after receipt of your submission unless the confidentiality of the communication can be compromised. You will also receive a case number which can be used for future communications with you, including possible questions to clarify your report.
The team will communicate the results of its analysis to you within three months of the expiry of a 7 days period of receiving your report unless the complexity of the reported case requires an extension of this period for an additional three months’ period.
What types of reports does the Local Reporting Channel accept?
Under the Spanish Law, only allegations involving certain behavior may be reported via the internal Local Spanish Reporting Channel. Specifically, you can report via this channel:
a) Any acts or omissions which may constitute infringements of European Union law provided that:
- fall within the scope of the acts of the European Union listed in the Annex to Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons reporting breaches of Union law, irrespective of their classification in the internal legal order;
- affect the financial interests of the European Union as referred to in Article 325 of the Treaty on the Functioning of the European Union (TFEU), or
- affect the internal market, as referred to in Article 26(2) of the TFEU, including infringements of the European Union rules on competition and aid granted by States, as well as infringements relating to the internal market in connection with acts that infringe the corporate tax rules or practices intended to obtain a tax advantage that distorts the object or purpose of the legislation applicable to corporate taxation.
b) Actions or omissions that may constitute a serious or very serious criminal or administrative infringement. In any case, it will be understood to include all those serious or very serious criminal or administrative offenses that imply economic losses for the Public Treasury and for the Social Security.
For a description of matters that fall within the categories 1 to 3 of bullet a) above, please see the appendix at the end of this document.
You can find the Spanish Law here. Please be aware that any compliance concern you may want to raise in the Local Reporting Channel in Spain can also be raised in the Central Reporting Channel: Ericsson Compliance Line.
Reports that have to be addressed centrally
If your report to the Local Reporting Channel reveals a problem that affects the Ericsson Group or a problem that affects two or more Ericsson entities, of which at least one is outside Spain and that cannot be addressed exclusively within the Spanish dedicated team, we encourage you to report your issue centrally, directly to the Central Reporting Channel: Ericsson Compliance Line. If you submit such a report to the internal Local Reporting Channel, the dedicated team in Spain will inform you of its determination that the report cannot be effectively exclusively addressed within the dedicated team in Spain and request that you consent to having the report referred to the Central Reporting Channel, the Ericsson Compliance Line, to ensure the concern is addressed by the appropriate Ericsson entity.
If you have any questions about whether you can submit your compliance concern through the internal Local Reporting Channel, you should send your question to that Local Reporting Channel spain.whistleblower@ericsson.com. Even if you are unsure, as long as your allegation is made in good faith, you will not be retaliated against when submitting a report, regardless of the channel you decide to report through.
External reporting
In addition to the internal reporting in the Central Reporting Channel: Ericsson Compliance Line and in the Local Reporting Channel in Spain you may also report externally to the Spanish Autoridad Independiente de Protección del Informante (the “AAI”), as long as your allegation is within scope of the Spanish Law as described above. As with reports made in the internal channels: the Central Reporting Channel: Ericsson Compliance Line or the Local Reporting Channel in Spain, Ericsson will not tolerate retaliation against individuals who report compliance concerns in good faith or against relevant third parties as well in the external channel of the AAI.
Contact Details of the Spanish Autoridad Independiente de Protección del Informante (AAI) are the following:
[When establishing the local line, the AAI has not been established by the Spanish Authorities. Ericsson will update this information when available.]
Data protection
For detailed information on your privacy rights, the collection and processing of your personal data please click the links below:
Privacy Notice for Ericsson Employees and Non-Employed Workforce (For Ericsson employees, search in the intranet)
Privacy – Ericsson (for the public)
Privacy Notice related to the Local Whistleblowing channel
EEM and EXM are the data controllers, respectively, for personal data processed in the local channel.
You may exercise your data protection rights (including access to your personal data, request the rectification of inaccurate personal data and, in that case, request the erasure when they are not necessary for the purposes for which they were collected, the right to object, and the right to data portability), through the email dpo.spain@ericsson.com or by mail to the Data Protection Officer to 1, Retama Street, 28045 Madrid, Spain. In any case, as interested party you can lodge any complaint before Spanish Data Protection Authority (www.aepd.es).