Creating sustainable business differentiation
A managed service agreement is a form of outsourcing whereby the service provider assumes responsibility for the functionality of a service and/or equipment and the customer pays a regular fee in return. A managed service comes with a service-level agreement that defines which services will be provided and how successful delivery will be measured.
Ericsson provides managed services in three broad areas: Networks, IT and Network Design & Optimization. Managed services for networks range from field services, which are very hands-on and labor-intensive, to network operations that can be managed remotely and are increasingly automated. IT managed services include the management of applications and data centers, while network design and optimization services evolve and expand customer networks to meet ever-changing demands from consumers and business users.