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Learning Services

New technology implementations or digital transformations don’t just end with deployment. Building employee competence to maximize the benefits of technologies and processes is crucial. 

Change has always been a constant in telecom. But the pace of that change has never been faster as operators eye 5G, virtualization and try to do more with existing networks. Whether faced with a long-term transformation project, deployment of new technologies or a quick network upgrade, operators can only succeed if they have people and processes that can provide the right support.

Evolving business processes and workflows can result in organizational complexities that impact executives, managers and users. This opens the door to digital transformation challenges. Success means properly instilling team competence across new solutions and technologies to maximize productivity and meet profitability and customer experience demands.

Building Employee Competencies To Meet Digital Transformation Opportunities

Ericsson Learning Services prepares teams to effectively support the new technologies and solutions that are driving new operator strategies. We bring deep knowledge and experience from Ericsson development and solution projects to help our customers successfully transform in the pursuit of 5G and IoT, including digital, voice and cloud domains. We provide training at all levels to ensure personnel have the necessary competence to maximize business results.

Competence management is an investment in successful key business strategies. Ericsson assesses each customer’s unique situation and competencies and analyzes needs to tailor the right learning approach. Our training enhances internal competence by creating a strong base of leading-edge skills and expertise. Teams can update skills and competence as necessary to address emerging technology and business changes. Closing critical skill gaps can have a significant impact on improving current network performance and quality.

Why Ericsson?

We believe no one matches our ability to efficiently build the required employee competence levels in large-scale transformations while minimizing the impact of on-going operations. Our processes, methods and tools have been proven in competence transformation programs both internally and externally, and across multiple regions. We bring extensive expertise, ensuring that organizations can maximize the benefits of new tools and processes. Ericsson has developed a range of assets to ensure increased productivity and improved people performance. Ericsson has more than 25 education centers worldwide, staffed by 400 experienced learning consultants and instructors and serving students from more than 150 countries.

Learning Services is:

Training Programs: A range of predefined Ericsson training packages is supported by flexible delivery methods and performed in a multi-technology environment. The portfolio consists of more than 800 courses.

Digital Learning: Online digital learning is integrated into blended approaches for maximum results.

Competence Transformation: End-to-end transformation support is provided through a framework that manages unique combinations of Ericsson and third-party products.

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Our range of products
Competence Transformation Programs

Applies a job-role based content development and delivery structure to optimize performance.

Training Programs

Offers a range of predefined training packages, supported by flexible delivery methods.

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Learning Services Extensive

Ericsson's commercial training programs within our Learning service offerings comprise of more than 800 courses covering different technology systems and service areas within our operators' businesses.

All courses are grouped into predefined training packages within a certain area and are supported by various delivery methods to fit your needs. Find the course flow or the course description of your interest in the list below.

Name                                                                           Course flow  Course description

5G Core 2019                                                               Link            Link

BSCS iX 17                                                                 Link           Link

BSCS iX 18.1                                                              Link              Link

CENX 2019                                                                                      Link

Charging and Billing in One (CBiO) 18                                          Link

Charging System (CS) 18                                                              Link

Charging System (CS) 18.1                                       Link           Link

Cloud Systems 2018                                                  Link              Link

Cloud Infrastructure 2019                                         Link              Link

Diameter Signaling Controller (DSC)                       Link              Link

Ericsson Adaptive Inventory (EAI) 18                    Link                     Link

Ericsson Catalog Manager (ECM) 18                                              Link

Ericsson Catalog Manager (ECM) 19                                             Link

Ericsson Composition Engine (ECE) 17.1                 Link             Link 

Ericsson Composition Engine (ECE) 18                   Link              Link

Ericsson Dynamic Activation (EDA) 1                      Link              Link

Ericsson Multi Activation (EMA) 16                          Link              Link

Ericsson Network Manager (ENM) 18                      Link              Link

Ericsson Network Manager (ENM) 19                       Link               Link

Ericsson Order Care and Catalog Manager                Link              Link

Ericsson Order Care (EOC) 18                                   Link              Link

Ericsson Order Care (EOC) 19                                                         Link

Ericsson Telecom CRM 2.0                                         Link              Link

Evolved IP Network Solution                                      Link              Link

ENIQ Statistics 19                                                                            Link

GSM RAN G17                                                           Link              Link

Internet of Things (IoT)                                               Link              Link

IP Broadband Network Management 2018                 Link              Link

IP Edge 2018                                                                Link              Link

IP Generic                                                                     Link              Link

Long Term Evolution Radio Access Network  L18    Link              Link

Microwave Networks R18                                           Link              Link

Microwave and Fronthaul 2019                                   Link             Link

Mobile Broadband Charging (MBC) 2.3                     Link              Link

Mobile OSS-RC 18 and ENIQ 18                               Link              Link

Mobile Positioning System (MPS)                             Link              Link

MSS 18                                                                        Link              Link

Multi Mediation 18                                                      Link              Link

Multi Mediation 18.2                                                   Link              Link

NR Radio Access Network 2019                                Link              Link

Optical Transport 2018                                                 Link              Link

Packet Core Network 2019                                         Link               Link

RBS 6000 and Baseband                                             Link              Link

Router 6000 R18                                                          Link              Link

Router 6000 2019                                                        Link              Link

SON-OM 2017                                                             Link              Link

Telecom Server Platform (TSP) 7                                Link              Link

User Data Consolidation (UDC) 1                               Link              Link

VoLTE and IMS                                                          Link             Link

WCDMA RAN W18                                                    Link             Link