Frequently asked questions
To find answers to the most frequently asked questions on Ericsson training sales, portfolio and delivery, please navigate through the list below or use Contact learning services link at the bottom to get in touch with the regional office closest to you.
Do you offer training subscriptions?
Yes, we offer annual training subscriptions through our on-demand services ‘All Access’ and ‘All Access PLUS’. Please contact your local sales agent for more information.
How do I purchase and attend a course?
If you are an existing customer or plan to become a customer of Ericsson, please visit the contact page and contact the appropriate local organization
Can I purchase/attend a training as a student/individual contractor/independent consultant?
No, Learning Services courses are only offered to Ericsson customers.
I have a different version of the Ericsson software than the training that is offered, what do I do?
Please contact your local Learning Services sales agent. Training is available for many more versions than are on display on this site, and if there is not training available, we have the possibility to customize training.
Can I request a demo of your digital offerings?
Absolutely, please reach out to your local Learning Services sales agent
Do you offer training solutions customized to my needs?
We often create customized training solutions for our customers. Please get in touch with your local Learning Services sales agent to learn more.
Should I choose classroom training or digital training?
It depends on your and your organization’s learning needs and preferences. For example, a classroom session is more interactive while a digital course enables the student to carry out the training at a time and pace that suits them. Please get in touch with your local Learning Services sales agent and we will help you make the choice.
Are all of your training available as digital?
A number of courses are only offered as instructor led training. Please see the course search page.
In what ways can I attend a training?
You can attend training trough a physical or virtual classroom session, or on-demand through our digital platform.
Can I bring an instructor from Ericsson to my offices and run the training there?
Yes, we often carry out training at our customers’ sites
I have problem accessing or viewing a purchased course. What do I do?
Please contact firstname.lastname@example.org
How are the lengths of the digital learnings calculated?
The length of a digital learning takes into account an estimated time for watching, reflecting, answering questions and completing assigned tasks for the specific course.
I am an Ericsson employee, can I take these courses?
Please visit learning on the Ericsson intranet to find available courses for employees
At which Ericsson locations can I get training?
Almost any Ericsson location can be used for training. For dedicated training center sites please visit the contact page. We also often travel to our customers to provide the training there.
I want to become a trainer, where do I apply for job?
Please check open positions on Ericsson job search page
Do you offer certification?
Ericsson does not offer certifications, we do however provide you with a diploma after finishing your course, and we can also help your organization create its own certification program.
I can’t find the course that I want.
Please search by portfolio page or reach out to your local Learning Services sales agent
How would I be up to date with the latest courses from Ericsson?
Please bookmark the Learning Services news page, or subscribe to our newsletter
In what languages are your courses available?
All our courses are available in English. If you require a certain language, please get in touch with your local Learning Services sales agent
What is an Instructor-led training (ILT)?
Instructor-led training, or ILT, is a live classroom instruction providing face-to-face interaction with the instructor. The sessions can be theoretical as well as practical. Practical sessions offer the possibility to immediately apply the attained technical knowledge through labs.
What is a Virtual Classroom training (VCT)?
Virtual Classroom training, or VCT, is a live instructor-led training, delivered remotely. The remote sessions in VCT can be theoretical as well as practical. Practical sessions offer the possibility to immediately apply the attained technical knowledge through labs.
What is a Blended training?
Blended training consists of both eLearning and live training components. The eLearning component is based on self-paced interactive learning with multimedia content, delivered online. The live training component is based on theoretical or practical instructor-led lessons, delivered either face-to-face or remotely. The eLearning component of blended training must be done in advance to prepare for the following live training sessions.
What is an eLecture?
eLectures by Ericsson Learning Services are self-paced learnings with professionally recorded instructor-led lessons, delivered online. The typical duration of the courses is three hours and above.
What is an eLearning?
eLearning by Ericsson Learning Services is our digital collection of self-paced, interactive learning modules, podcasts and white papers. The typical duration of the courses is below three hours.
What is All Access?
‘All Access’ is our single-price service offering that provides unlimited access for a period of one year to all the eLearning content in the Ericsson training library.
What is All Access PLUS?
‘All Access PLUS’ is our extended ‘All Access’ offer, which also includes our entire collection of eLectures in addition to all eLearning content.