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Support Services

The ultimate goal of network operations is to ensure high performing networks that deliver high quality end-user experience.

Ericsson Support Services combine technology leadership with a unique mix of global and local expertise to enable operators to meet their business objectives. We help you take advantage of Ericsson’s global support insights and innovations, transform network operations and be proactive.

Our enhanced support offerings include predictive analytics to prevent imminent network issues, speedy network-level fault isolation and hardware services throughout the lifecycle of our products. Our goal is to help our customers get close to Zero-defect networks.

Key benefits

  • Increased network stability
  • Improved operational efficiency
  • Agility to handle an ever-changing network

From Unexpected to Anticipated

We help our customers to predict and prevent network incidents and degradation and make their customers happy

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Transitioning to proactive Network Operations

We are helping EE to improve the efficiency of its network operations by identifying and addressing issues before they escalate.

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Our range of products
Secure Support

Leading operators strive for effective and new capabilities to handle increasing network complexity. Secure Support...

Assure Support

Introducing new nodes into a network always comes with a risk of negative effects on the overall network performance....

Extend Support

Operators occasionally need to defer product upgrade investments and prolong the commercial use of products.Extend...

Preemptive Services

Ericsson Preemptive Services provide precise incident prediction and prevention with proven high value to customers...