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Ericsson to deliver Network Optimization service with Cognitive Software in XL Axiata


  • Ericsson to deliver Network Optimization Service to XL Axiata using AI-powered Cognitive Software solution to improve customer experience
  • Deployment will allow proactive network audit and monitoring of Ericsson Radio Network, advising and highlighting the capacity and performance issues – to enable a great end-user experience for XL Axiata’s subscribers.
  • The service will cover 2G, 3G, 4G and VoLTE network including transport quality assessment and recommendation in JABODETABEK and Central Java area
Press release
Feb 15, 2021

Ericsson (NASDAQ: ERIC) and XL Axiata have announced a partnership on a Network Optimization Service across the highest populated regions of Indonesia, Greater Jakarta (JABODETABEK) and central Java. The Service will comprise of Ericsson expertise using the AI-powered Ericsson Cognitive Software.

Ericsson Cognitive Software is an AI-powered multi-vendor and multi-technology big data platform with superior scalability and performance. This platform is used to improve network experience with the subsequent OPEX rationalization, increase customer loyalty and improved EBITDA. It is organized in different modules that work seamlessly together, across the network lifecycle of planning, design, tuning and optimization.

I Gede Darmayusa, Director & Chief Technology Officer, XL Axiata, says: “To achieve our vision in building the most cost-efficient network to deliver the best customer experiences, we need to infuse analytics and ML in Tools for planning, design and optimization. XL Axiata has embarked on Zero Touch Operations since 2020 and we believe that partnership with Ericsson will be able to support us in these ambitions.”

Ericsson Optimization Service includes use of Cognitive Planning to accurately predict expansion needs, Cognitive Tuning to eliminate the need for drive test while providing unique insights capturing subscribers everywhere, high accuracy recommendations including competitive insights from subscriber crowdsourced data and Cognitive Optimization, to exhaustively diagnose, proactively detect & resolve performance issues. Together, these capabilities secure proactive capacity expansions and superior network quality, as the foundation for an excellent experience delivered to XL Axiata’s subscribers.

Jerry Soper, Country Head of Ericsson Indonesia, says: “Ericsson Cognitive Software solution will strengthen XL Axiata’s determination to maximize both user experience and operational excellence. This solution will reduce operational cost and complexity and deliver a next generation network experience. We are delighted to work alongside XL Axiata in this transformation journey.”


Cognitive Technology

Cognitive Planning blogpost


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Ignes Messyta
Head of Communications, Ericsson Indonesia

Tri Wahyuningsih
Group Head Corporate Communication XL Axiata                              

About Ericsson

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people around the world. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.

 About  XL Axiata

PT. XL Axiata Tbk (XL Axiata) is one of the leading telecommunications companies in Indonesia, focusing on providing digital services to facilitate the daily activities of the Indonesian society while encouraging the development of Indonesia's digital economy. XL Axiata started operating commercially since October 8th, 1996. As of now, the company provides a variety of services to retail users and corporate customers, supported by quality and wide network throughout Indonesia. Since December 2014, XL Axiata has implemented the 4G LTE network, then followed by the development of commercial 4G LTE network on a national scale and quality back in July 2015. XL Axiata is part of the Axiata Group together with Celcom (Malaysia), Dialog (Sri Lanka), Robi (Bangladesh), Smart (Cambodia), and Ncell (Nepal).