As digital transformation accelerates in the enterprise sector, service providers are well positioned to modernize enterprise IT, shifting from traditional site-bound perimeter models to secure, zero-trust endpoint-centric models that improve user experience while enabling agile, resilient operations.
Key insights
This article was written in collaboration with SoftBank Corp. (SoftBank), a leading communications and technology company operating one of Japan’s most advanced 5G networks. SoftBank aims to drive enterprise digital transformation by combining mobile connectivity with cloud, AI and security innovations.
5G laptops: Anywhere is a secure office
Cellular-enabled laptop adoption is expected to grow faster than the overall laptop market. By 2030, the global installed base of 5G laptops is, by some external analysts, projected to approach 100 million, corresponding to a CAGR of approximately 45 percent between 2024 and 2030.[1] The growth of 5G laptops, combined with the migration of enterprise applications to cloud platforms, serves as a catalyst for enterprise IT transformation.
Figure 18: IT infrastructure-light enterprise
Transitioning to a mobility-first, zero-trust network
A mobility-first, zero-trust network protects enterprise information assets by continuously validating both the user and the device, rather than basing security on physical location. Access rights are determined by identity and the device’s security posture. By leveraging persistent device authentication based on non-removable eSIM and SIM credentials managed through the mobile network, and integrating these with enterprise-managed identity systems and device management platforms, organizations achieve a unified, high-assurance security framework that works seamlessly across office, home and mobile environments. With the traditional notion of a “secure location” disappearing, there is no longer a need to centralize assets at specific sites. This new model allows enterprises to provision, manage and secure devices anywhere – creating the foundation for more flexible operational practices. Service providers play a key role in enabling this transformation, as mobile networks provide the trusted, always-on connectivity required to verify users and devices continuously.
In a zero-trust environment built on persistent device identity, even traditionally IT-controlled tasks such as device provisioning can now be performed securely by end users. User-driven onboarding – supported by cloud-based Unified Endpoint Management (UEM) tools and integrated mobile authentication – enables employees to set up corporate devices directly, wherever they are, without compromising security. This approach reduces operational overhead and enhances flexibility in enterprise IT operations.
Enhancing security and policy enforcement across working environments
Cellular laptops maintain continuous connectivity via the mobile network. This ensures remote management functions and security actions can be immediately executed at any time and at any location, such as remote wiping or the removal of connection profiles if a device is lost or stolen. Always-on, network-native connectivity also gives IT administrators increased confidence in managing and responding to incidents by enabling consistent policy enforcement across all working environments within a zero-trust framework. While this consistent policy enforcement is a core benefit, another important advantage of cellular-first connectivity is the reduced dependence on extensive Wi-Fi infrastructure, enhancing both security and operational simplicity.
Transforming enterprise IT with 5G and partners
In collaboration with partners, SoftBank has been exploring new ways for enterprises to build secure and flexible connectivity for remote and hybrid workforces. High-performing 5G networks enable employees to securely access cloud-based services using 5G-connected laptops – whether in the office, at home or on the move. These initiatives illustrate how 5G connectivity can simplify enterprise IT architecture while supporting zero-trust and AI-enabled workflows that enhance both security and productivity.
Improved efficiencies with mobile-first connected laptops
In Japan, enterprises are increasingly looking for ways to improve both security and productivity through mobile-first IT environments. SoftBank conducted an internal study involving employees from the enterprise sales division to evaluate the benefits of equipping employees with cellular-enabled PCs, focusing on the direct impact on users. For example, participating sales employees often need to access company resources while visiting customers. Previously, they had to spend several minutes preparing their devices and completing authentication procedures before each presentation. With cellular PCs providing continuous, secure connectivity within a zero-trust framework, this step was eliminated. Based on internal trials, this improvement translated into measurable productivity gains across the sales organization – the cumulative reduction is estimated to be up to one full working day per month, per employee. This demonstrates how cellular-enabled PCs can enhance both security and employee experience by enabling truly seamless, always-on access to enterprise resources.
Figure 19: TCO comparison: Traditional enterprise IT infrastructure versus 5G
Note: Central IT management includes connectivity procurement, central management of network equipment patches and software updates, and network operation centers for troubleshooting.
Up to 50% potential TCO cost savings with 5G
Evolving to an infrastructure-light enterprise
As enterprises accelerate cloud adoption and hybrid work, a fundamental shift from perimeter-based security to zero-trust models is becoming essential. A mobility-first, zero-trust architecture – powered by cellular-connected secure endpoints – enables service providers to deliver this transformation with capabilities unique to 5G mobile networks. This evolution not only strengthens enterprise security across all workspaces during hybrid working, but also streamlines operations and paves the way for more agile, flexible business practices by making 5G programmable networks available for enterprise IT.
Service providers are uniquely positioned to lead this transformation, integrating secure connectivity, identity management and managed lifecycle services into a cohesive solution offering for enterprise customers. In doing so, they enable enterprises to boost operational efficiency, strengthen security and reduce total cost of ownership (TCO) – while enhancing user experience and laying the groundwork for AI-driven innovation. The endpoint-centric model, powered by zero-trust, 5G and cloud technologies, is positioned to redefine enterprise IT architecture. Service providers who embrace this shift stand to gain not only new revenue streams but also deeper strategic partnerships with enterprises undergoing digital transformations.