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Securing 5G experience with software probes

Get customer centric insights from the start, to accelerate the 5G introduction without losing the focus on customer experience.

Customer centric insights from the start

Watch the video to get a quick view on how the Ericsson’s dual-mode 5G Core with built-in software probes and Ericsson Expert Analytics enables you to:

  • Monitor and secure the 5G customer promise
  • Significantly reduce the TCO
  • Keep sensitive data secure

Built-in software probes for 5G insights from day one

Securing the 5G experience with software probes

When the 5G experience is everything, it’s crucial to deliver on customer expectations from day one. The journey to 5G Core makes network insights more important than ever, but the traditional approach to data collection is unsustainable. With Ericsson’s dual-mode 5G Core, software probes are built-in, securing the output and ensuring optimal performance.

5G Core is designed for security. One of the cornerstones of 5G Core is the new Service Based Architecture (SBA) and increased security, where all the traffic is encrypted. This poses a problem for traditional probing solutions when it comes to capturing the desired data without breaching security. Software probes ensure sensitive data gets from A to B while maintaining content encrypted. Any data can be delivered to selected consumers over a secured, transparent and standardized interface.

With quality, actionable data, Ericsson Expert Analytics with advanced troubleshooting, extracts customer-centric intelligence with pre-built insights for 5G. Powered by AI to enable a higher degree of automation, it simplifies assurance with full end-to-end monitoring and troubleshooting. Actions can be taken based on insights and recommendations.

Ericsson‘s software probe solution

Our software (SW) probe is a built-in virtual network probe solution for cloud native architecture. It is specifically designed to monitor and troubleshoot CNFs and provide data streams for analytics. Our SW probe is delivered as an additional service along with our usual Operation, Administration and Maintenance (OAM) service set across all our dual-mode 5G Core products, applicable to both EPC and 5GC NFs. 

Download the paper, Securing the 5G experience with Software probes, paper to learn more about:

  • VNF/CNF built-in probes for cloud native and 5G security
  • The Ericsson’s software probe solution
  • TCO gains with built-in software probes
  • Pre-integrated Ericsson Expert Analytics – customer-centric insights from day one
Download solution brief

Use case

BT and Ericsson join up to deliver cloud-native dual-mode 5G Core

The solution, delivered on BT’s Network Cloud, will form a key component in BT’s move to a single converged IP network. It will incorporate network orchestration and automation, including continuous delivery and integration processes (CI/CD), and be integrated into BT’s existing customer experience management platforms using Ericsson Expert Analytics together with Ericsson’s built-in software probes.

Link to full press release

Howard Watson, CTIO of BT, says:

“Having evaluated different 5G Core vendors, we have selected Ericsson as the best option on the basis of both lab performance and future roadmap. We are looking forward to working together as we build out our converged 4G and 5G core network across the UK.

An agile, cloud-native core infrastructure is at the heart of our ambition to enable the next generation of exciting 5G services for our customers and give the UK the world-class digital infrastructure it needs to win in the future global economy.”

Case study | BT’s journey toward a 5G Core

Learn more about BT's 5G Core solution that includes software probes, firewalls and optimization tools, consolidated into the cloud-native user plane, which was one of the main driver to achieve agile cloud-native operations. Read case.


TPG Telecom launch troubleshooting solution to boost network performance

TPG Telecom has deployed, Ericsson's dual-mode 5G Core with built-in software probes and Ericsson Expert Analytics, to deliver end-to-end network visibility and reduced total costs.  As a cloud-native software, its embedded scalability, agility and resilience means it is designed to flexibly handle TPG Telecom’s requirements as its network and use-cases evolve, adapting to any unexpected challenges. With this,TPG Telecom addresses the challenge of handling the ever-growing data in 5G.

Read the launch release

Chris Tsigros, General Manager Cloud/Infrastructure NW Services, TPG Telecom says:
“TPG Telecom is committed to investing in cutting edge technology designed to provide superior network experience to every single one of our customers. The analytics and troubleshooting solution we’re implementing with Ericsson will help ensure we deliver a great experience for our customers. This new technology will change the way in which the TPG Telecom customer care team interacts with our customers, leading to greater effectiveness and increased customer satisfaction. It’s just another way we’re putting our customers first.”

Harbour TPG Telecom

Case studies | TPG Telecom cloud transformation with NFVI and expert analytics

Read more about TPG Telecom's  cloud-native dual-mode 5G Core solution that includes software probes and Ericsson Expert Analytics with AI-powered troubleshooting feature. 

Read case: TPG Telecom - Cloud transformation with NFVI

Read case: TPG Telecom - AI-powered troubleshooting with Ericsson Expert Analytics

Software probes

Hear what Anil Rao has to say about built-in Ericsson probes
“The traditional appliance based probes technology and the associated CEM approaches are not fit for purpose to guarantee customer experiences in cloud-based 5G networks. Ericsson’s dual-mode 5G Core with built-in software probes, pre-integrated with Ericsson Expert Analytics’ intelligence, enables CSPs to deliver superior 5G customer experiences and accelerate 5G roll-out.” Anil Rao, Principle Analyst at Analysys Mason

More about software probes


The advent of 5G will only increase the importance of probing to support the new needs of both customers and businesses. In the podcast, we discuss:

  • How to ensure customer experience improves
  • How software probes with expert analytics can provide customer centric insights
  • How will probing and access to actionable data play a vital role in increasing automation
Listen to podcast

Case study: TPG Telecom

Read the case how TPG Telecom addressed the challenge of handling the ever-growing data in 5G by taking full advantage of 5G Core’s built-in software-probing capabilities. A cloud-native solution that performs customer-centric monitoring and identifies and troubleshoots issues.

Read case
New launch: Ericsson 5G Core Policy Studio

Learn more about our new solution: Ericsson 5G Core Policy Studio by watching the on-demand launch event.

Watch here

Software probes

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