Network Operations
New demands require a transformation of how communications service providers operate their networks, incorporating things like agile working and CI/CD but adapting them to network operations.
Operations of the future
The future of network operations relies on CSPs embarking on a journey towards zero-touch. What do we mean by that? Networks that are automated, open to third parties and flexible enough to accommodate new business models and capabilities.
The goal of zero-touch is to create future-ready network operations leveraging new technologies, limiting manual operations and enabling business agility, where the workforce is augmented by artificial intelligence (AI) and operations are data-driven, predictive and proactive.
Zero-touch network operations are a directional North Star for CSPs to increase resilience, boost agility and create differentiation. The reality of today’s market makes it both a necessity to keep up with competitors and an opportunity allowing for the introduction of new sources of innovation and revenue.
The complexity challenge
New demands on operations, such as the explosion of data volumes and devices with 5G and IoT, or the latency and security required by private and mission critical networks, mean that it is becoming increasingly difficult to operate networks – and traditional reactive operations will simply not be enough.
To deliver on new opportunities created by IoT, mixed reality technologies, and more, service providers are transitioning toward increasingly complex network infrastructures, with new technologies such as network slicing, presenting an increasingly dynamic set of operational challenges.
Tackling the challenge of increased complexity in network operations means using tools like AI and ML to increase intelligence and simplify decision-making processes. AI allows the analysis of vast amounts of data in a way that was not possible before. Both AI and ML allow CSPs to augment human expertise in decision making in the operation of the network and is also a prerequisite for more advanced automation.
Benefits of network operations
Improve network performance
Operations of the future will intuitively ensure that your key performance indicators are met, and if not, take corrective action in real time.
Improve customer experience
Through AI and machine learning capabilities on live networks, together with aggregated insights, service providers can be first to anticipate future customer needs and already begin to deliver tomorrow’s personalized experience today.
Increase operational efficiency
Applying intent and automation to network operations significantly reduces the time it takes to configure your network – accelerating response times and delivering smoother network management.
Proactive, preventive operations
From manual, reactive, incident-driven operations, our solutions help you move towards proactive, data-driven AI operations, fixing faults before they impact customer services.
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