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Advanced troubleshooting: newly launched in Ericsson Expert Analytics to improve service experience

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  • New troubleshooting capability, powered by Machine Learning and Artificial Intelligence, to deliver speed and efficiency in network analytics 
  • Uses embedded system intelligence to draw selected data from a CSP’s core network and other sources for subscriber-centric analysis. 
Sep 19, 2023
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Ericsson (NASDAQ: ERIC) has announced an extension to its Ericsson Expert Analytics product which introduces advanced troubleshooting to its range of capabilities. Ericsson Expert Analytics: Advanced troubleshooting uses machine learning and AI tools to analyze telecoms network data in real-time and determine the root cause of any occurring issues for troubleshooting.

The new functionality has been designed as network and subscriber-centric analytics that supports communication service providers (CSPs) in monitoring and improving service experience across their network. Starting with analysis of the service experience at an individual subscriber level, the product’s embedded intelligence puts dynamically generated workflows in motion to collect the specific and relevant data needed to identify an issue’s root cause to ensure service experience is optimal.

The extended Ericsson Expert Analytics uses new data acquisition techniques to reduce the amount and frequency of data needed for analysis. It draws the necessary event data from the network functions using the software probes built into Ericsson's dual-mode 5G Core, as well as additional information from Virtual Test Access Point (vTAP) data collection, delivering the data in real-time to the analytics function ready for CSPs to take action.

Mats Karlsson, Vice President and Head of Solution Area Business and Operations Support Systems Ericsson says: “5G's transformative potential brings new capabilities, driving the need for automation and data-driven networks. Ericsson Expert Analytics takes troubleshooting to the next level; with its embedded intelligence and built-in domain knowledge, troubleshooting becomes effortless, with automatic incident generation. It is empowered with ML-based anomaly detection, enabling actionable insights for subscriber-centric analytics, and driving faster, more accurate, and more efficient issue resolution in network events.”

Chris Tsigros - General Manager Cloud Infrastructure and Network Services, TPG Telecom Australia says: “Ericsson Expert Analytics gives TPG the ability to provide actionable behavioral insights to predict, prioritize and resolve customer impacting events. Going forward, we know that this is going to meet our customer needs and it’s going to be a great foundation for us to build upon for other areas of the network, as we grow.”

Chris Lewis, telecoms industry analyst and strategic advisor says: “Ericsson’s integrated advanced troubleshooting approach is different because it provides real-time experience insight using event data intelligently to collect specific information to pinpoint root cause at the subscriber level. This is the secret sauce here: it dynamically generates workflows to gather only the very focused data needed for deep End-to-End (E2E) troubleshooting using the right combination of Virtual Test Access Point (vTAP) and event data. This all contributes to more efficient troubleshooting and radically reduces the TCO.”

The extension adds Advanced troubleshooting to the existing Ericsson Expert Analytics capabilities currently made up of Subscriber Insights, Expert Insights and Automated Insights applications. With the extension the latest version of the product delivers real-time experience insight at subscriber level using event data to collect specific information, enabling radical reduction in costs through intelligent and efficient data handling.

Expanding 5G networks bring exponentially growing data volumes and variety that need to be captured and analyzed in a cost, and time, efficient way. Alongside this, the new capabilities, expectations and use-cases that come with 5G introduce a level of complexity unseen in previous network generations. Ericsson Expert Analytics provides CSPs with the tools to manage this complexity and efficiently target issues at a subscriber level as they occur.

Explore the full range of capabilities of Ericsson Expert Analytics: Advanced troubleshooting on: Telecom analytics: transform data into action.


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Ericsson enables communications service providers and enterprises to capture the full value of connectivity. The company’s portfolio spans the following business areas: Networks, Cloud Software and Services, Enterprise Wireless Solutions, Global Communications Platform, and Technologies and New Businesses. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.