- Deal provides Nextel with latest software innovations, features and services for real-time convergent charging, end-to-end billing and customer care system, with Ericsson serving as prime integrator.
- Nextel subscribers to enjoy improved customer experiences through differentiation possibilities.
- Follows long-standing partnership between Ericsson and Nextel, representing a key digital transformation project to both companies in Brazil executed in a record timeframe of 150 days.
Ericsson (NASDAQ: ERIC) and Nextel have signed an extensive operations support system/business support system (OSS/BSS) deal that provides seamless access to the latest Ericsson software innovations, features and services.
As a result of the agreement, Nextel can deliver an improved customer experience to its mobile subscribers in Brazil. Through Ericsson's unique Billing and Revenue Management solutions, Nextel will have a real-time convergent charging and customer care system that will enable the operator to offer differentiated experiences to customers with optimized operations.
With Ericsson's solutions, Nextel customers will be able to benefit from the advantages of a fully integrated and convergent environment with higher level of flexibility and shorter time-to-market for new and updated offerings. Customers will experience enhanced billing flexibility and capabilities to try out new services easily.
Jorge Braga, Vice President and Chief Operations Officer, Nextel, says: "We will benefit from Ericsson's global experience on digital transformation projects to meet the personalized and rapidly changing requirements of the digital marketplace. The highly efficient nature of this system means that our customers will enjoy greater flexibility and efficiency, thereby improving the customer experience and customer loyalty".
The deal includes a range of Ericsson products, including Ericsson Charging and Billing in One, Ericsson Multiservice Delivery Platform and Ericsson Telecom CRM, with Ericsson serving as prime integrator.
Services provided by Ericsson under the agreement include solution design, project management, technology consultancy, service enablement, business configuration, development and customization, solution integration and verification, and load testing and acceptance.
Eduardo Ricotta, Vice President, Ericsson Latin America and Caribbean, says: "This is a key digital transformation project for Ericsson in Brazil executed in a record timeframe of 150 days. This deal reinforces our mission to be the day-to-day business partner to operators with our proven capabilities in OSS/BSS software and systems integration".
Operators must become agile as they support services across networks, offer a range of plans and push the limits of innovation. Ericsson helps customers meet changing demands with a comprehensive, unified OSS and BSS product suite that combines business, IT and network capabilities.
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Ericsson is a world leader in communications technology and services with headquarters in Stockholm, Sweden. Our organization consists of more than 111,000 experts who provide customers in 180 countries with innovative solutions and services. Together we are building a more connected future where anyone and any industry is empowered to reach their full potential. Net sales in 2016 were SEK 222.6 billion (USD 24.5 billion). The Ericsson stock is listed on Nasdaq Stockholm and on NASDAQ in New York. Read more on www.ericsson.com.
Ericsson has been present in Latin America since 1896, when the company established an agreement in Colombia and delivered equipment for the first time in the region. In the early 1900s, Ericsson increased its presence in Latin America by signing commercial deals in Argentina, Brazil and Mexico. Today, Ericsson is present in 56 countries within South America, Central America, Mexico and the Caribbean, which combined count the region as one of the few with complete Ericsson installations, including a Production Unit, R&D Center and Training Center. Ericsson is the market leading telecom supplier, with over 40% market share in Latin America and more than 100 telecom service contracts in the region.