Telco Data Analytics

What use is big data if it doesn’t lead to big insights? Unlock the value of data with Ericsson Expert Analytics.

Secure 5G experience with SW probes

With 5G and it’s enablement , it’s all about customer experience. It becomes crucial to deliver on customer expectations from day one. Expected with 5G is also an increase of data in the network where the traditional approach to data collection is unsustainable. With Ericsson’s dual-mode 5G Core, software probes are built-in, securing the output and ensuring optimal performance. 

Together with SW-probes and 5G core, our Pre-integrated Ericsson Expert Analytics extracts customer-centric intelligence from this quality and actionable data. This in order to secure the 5G  experience.

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Learn more about telco data analytics.

Automated Insights Operations

For a digital service provider, it’s critical to deliver an outstanding customer experience despite increasingly complex operations. Artificial intelligence and Machine Learning help to manage the complexity and resolve problems proactively.

Ericsson Expert Analytics correlates data across network domains and makes it possible to capture relevant experience insights about every user session in real time. But how do we work with telco data analytics, and how can Automated Insights Operations capture this data to leverage customer experience?

Take a look at our latest Expert Analytics technology and discover how we use Machine Learning models to search and resolve anomalies in the network so that the customer experience remains optimal.

Interview with Grant Castle

T-Mobile US drives customer experience to a new level

Partners with Ericsson to improve quality for VoLTE, mobile broadband and other advanced services.

Ericsson Expert Analytics goes to work for Telefonica Movistar Mexico

Unlock the value of telco data analytics

Take quick action from real-time customer experience and behavior analytics with this multi-vendor, cross-domain big data analytics solution designed for telecom.

Gain actionable insights about customer experience and behavior that can drive decisions across your operations.

  • Predict, prioritize and resolve customer issues
  • Automate actions that increase loyalty, ARPU and NPS
  • Tailor an experience for every customer
  • Break down data silos to get deeper insights
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Webinar: Operator Innovations through analytics

Learn how companies are benefiting from new insights in network planning and engineering, network operations, customer care, and product management.

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Get big data insights out of the lab and into everyday operations

Ericsson Expert Analytics is a powerful data mining toolkit that lets operators capture not just data, but real consumer insights to help deliver the services that drive growth. This telco data analytics solution supplies insights into customer experience and behavior that can drive decisions (and automate actions) across marketing, customer care, operations and planning.

Use Cases. Let productized use cases break down data silos and leverage cross-domain, end-to-end data sources from any vendor's network nodes or systems. A robust SDK and APIs create a flexible platform to support new, custom applications and use

Real-time, near-network correlation. Get actionable insights about customer symptoms, root causes and next best actions with our real time, near-network correlation, coupled with our unique, proven and patented algorithms, data models and business rules.

Patented Service Level Index (SLI). Measure subjective customer satisfaction and predict Net Promotor Score (NPS) for every customer.

Advanced traffic analysis. Get proactive assurance for encrypted traffic that would otherwise be difficult to understand.

Swisscom and Analytics

Next steps

how telco data analytics works

Download the Enterprise Case Study

Read more about how DNA leveraged big data and analytics to enhance visibility into quality of service experience.

Ericsson expert analytics

See how to unlock the value of telco data analytics.

Ensuring a quality experience with big data analytics

Ensuring a quality VoLTE experience

Read how operators can use big data analytics for improved VoLTE.

Thomas Kinnman discussing what's booming now

There's a gold mine of data that operators can exploit to drive top line revenue while fostering operational efficiency & a customer-driven experience.

Linking network behavior with customer behavior via analytics to deliver actionable insight.

Linking network behavior with customer behavior via analytics

Hear how you can obtain the actionable insights you need to grab new monetization opportunities and sustain high performance.

Expert Analytics enhances Batelco Bahrain's customer experience.

Expert Analytics to enhance Batelco Bahrain customer experiences

Ericsson Expert Analytics has been selected by Batelco Bahrain as its strategic solution for Customer Experience Management (CEM) to improve customer experience, boost network performance, and enhance operational efficiency.

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Take quick action from real-time customer experience and behavior analytics

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Learn more about Automated network operations