Automated Insights Operations
For a digital service provider, it’s critical to deliver an outstanding customer experience despite increasingly complex operations. Artificial intelligence and Machine Learning help to manage the complexity and resolve problems proactively.
Ericsson Expert Analytics correlates data across network domains and makes it possible to capture relevant experience insights about every user session in real time. But how do we work with telco data analytics, and how can Automated Insights Operations capture this data to leverage customer experience?
Take a look at our latest Expert Analytics technology and discover how we use Machine Learning models to search and resolve anomalies in the network so that the customer experience remains optimal.
Interview with Grant Castle
T-Mobile US drives customer experience to a new level
Partners with Ericsson to improve quality for VoLTE, mobile broadband and other advanced services.Ericsson Expert Analytics goes to work for Telefonica Movistar Mexico
Get big data insights out of the lab and into everyday operations
Ericsson Expert Analytics is a powerful data mining toolkit that lets operators capture not just data, but real consumer insights to help deliver the services that drive growth. This telco data analytics solution supplies insights into customer experience and behavior that can drive decisions (and automate actions) across marketing, customer care, operations and planning.
Use Cases. Let productized use cases break down data silos and leverage cross-domain, end-to-end data sources from any vendor's network nodes or systems. A robust SDK and APIs create a flexible platform to support new, custom applications and use
Real-time, near-network correlation. Get actionable insights about customer symptoms, root causes and next best actions with our real time, near-network correlation, coupled with our unique, proven and patented algorithms, data models and business rules.
Patented Service Level Index (SLI). Measure subjective customer satisfaction and predict Net Promotor Score (NPS) for every customer.
Advanced traffic analysis. Get proactive assurance for encrypted traffic that would otherwise be difficult to understand.Swisscom and Analytics
Your telco data analytics partner worldwide
Ericsson Expert Analytics eliminates the hurdles that operators face, aiming for swift actions with maximum financial impact. VoLTE & 5G Ready, it provides an unparalleled opportunity to understand the quality and causes of each customer experience.
Choose Ericsson Expert Analytics as your telco data analytics solution if you want to:
Reduce churn and increase ARPU. Combine customer satisfaction with customer behavior insights from machine intelligence to target retention and upsell offers.
Gain customer experience insights. Automatically identify customer experience symptoms, root causes and next best actions, resulting in reduced handling time, fewer escalations, and fewer rebounds.
Enhance customer satisfaction insights. Apply our patented algorithm to measure subjective customer satisfaction and predict net promoter score, for every customer.
Drive better decisions and automated actions. Get actionable insights out of the box with productized use cases.
Read more about how DNA leveraged big data and analytics to enhance visibility into quality of service experience.
Read how operators can use big data analytics for improved VoLTE.
Hear how you can obtain the actionable insights you need to grab new monetization opportunities and sustain high performance.
Ericsson Expert Analytics has been selected by Batelco Bahrain as its strategic solution for Customer Experience Management (CEM) to improve customer experience, boost network performance, and enhance operational efficiency.