What use is big data if it doesn’t lead to big insights?
Interview with Grant Castle
T-Mobile US drives customer experience to a new level
Partners with Ericsson to improve quality for VoLTE, mobile broadband and other advanced services.
Get big data insights out of the lab and into everyday operations
Ericsson Expert Analytics is a powerful data mining toolkit that lets operators capture not just data, but real consumer insights to help deliver the services that drive growth. This telco data analytics solution supplies insights into customer experience and behavior that can drive decisions (and automate actions) across marketing, customer care, operations and planning.
Use Cases. Let productized use cases break down data silos and leverage cross-domain, end-to-end data sources from any vendor's network nodes or systems. A robust SDK and APIs create a flexible platform to support new, custom applications and use
Real-time, near-network correlation. Get actionable insights about customer symptoms, root causes and next best actions with our real time, near-network correlation, coupled with our unique, proven and patented algorithms, data models and business rules.
Patented Service Level Index (SLI). Measure subjective customer satisfaction and predict Net Promotor Score (NPS) for every customer.
Advanced traffic analysis. Get proactive assurance for encrypted traffic that would otherwise be difficult to understand.
Your telco data analytics partner worldwide
Ericsson Expert Analytics eliminates the hurdles that operators face, aiming for swift actions with maximum financial impact. VoLTE & 5G Ready, it provides an unparalleled opportunity to understand the quality and causes of each customer experience.
Choose Ericsson Expert Analytics as your telco data analytics solution if you want to:
Reduce churn and increase ARPU. Combine customer satisfaction with customer behavior insights from machine intelligence to target retention and upsell offers.
Gain customer experience insights. Automatically identify customer experience symptoms, root causes and next best actions, resulting in reduced handling time, fewer escalations, and fewer rebounds.
Enhance customer satisfaction insights. Apply our patented algorithm to measure subjective customer satisfaction and predict net promoter score, for every customer.
Drive better decisions and automated actions. Get actionable insights out of the box with productized use cases.
Read how operators can use big data analytics for improved VoLTE.