We understand that privacy is an important issue for users of, and visitors to, the Ericsson Internet site www.ericsson.com and its related domains. The following information is designed to help visitors understand what information we collect, and how we handle and use the information after that.
We will follow the Ericsson privacy principles.
Information collection and use
Access and use of websites or other online services
Contacting employees of our customers, prospects, partners and suppliers
In our relationship with customers or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
We register individuals visiting our sites, locations and events (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results.
Ericsson may use information collected from users, for sales and marketing purposes, including email marketing. We may combine this information with data obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with users. Users may choose not to receive marketing materials by following the unsubscribe instructions included in each e-mail.
Please note that the above does not affect users’ ability to reject cookies in accordance with the cookie information.
Responding to a request for information, order or support
We collect your name and contact information, details about your request and your agreement and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
Sharing of information
Ericsson may also transfer the information collected to any relevant unit within Ericsson, and located anywhere in the world and to our contracted service providers.
Since Ericsson Group is present around the globe personal data will be transferred across international borders to Ericsson entities in other countries. Please click here for a list of Ericsson entities. The data is transferred under both data transfer agreements and binding corporate rules (BCR) which secure an adequate data protection level in accordance with GDPR and other relevant privacy laws. A summary of BCR can be accessed through this link.
International transfers can also be based on individual consent.
If a user contacts Ericsson with an inquiry, the user may need to provide Ericsson with personal information (for example contact details). Ericsson will use this personal information to respond to the inquiry and track further correspondence. Information can also be used for marketing purposes and to compile statistics on response handling, etc.
We may partner with another party to provide these or other specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
How to contact Ericsson
It's important to us at Ericsson to hear what users have to say about our services, and our policies. If you as site user have any questions, concerns, or complaints, or want to let us know what you think about any of our off-line and on-line products and services, you can use our general Contact Form.
If you want to access or have another request regarding your personal data, you can do that via sending an e-mail to HR Direct.
Ericsson staff with direct access to HR Direct who wish to file a complaint or a request pertaining to their Personal Information shall contact HR Direct.
If you have any questions or a complaint pertaining your Personal Information you can also contact the Group Data Protection Officer by postal mail at Ericsson AB, Group Function Legal Affairs, 164 80 Stockholm, Sweden or you can send an e-mail to firstname.lastname@example.org.
It is also possible to contact a local Data Protection Officer, in Austria, Germany, France, Ireland, Italy, Poland, Portugal, Spain, Sweden, Switzerland and United Kingdom, via sending an e-mail to HR Direct.