Ericsson Performance Partnership

Make the best network better

Make the best networks better

Ericsson Performance Partnership helps communications service providers achieve exceptional network performance and elevate customer satisfaction.

It represents a major shift in how you optimize your network, moving beyond traditional, process-driven approaches that focus solely on meeting performance targets.

It embraces a collaborative strategy aligned with your business goals and enables you to surpass current performance targets, including delivering network excellence, driving market share growth, boosting subscriber satisfaction, and differentiating through technological innovation.

87.00 %

National network quality benchmarks won by Performance Partnership service providers during the 2025 campaign considering 316 reports.

Ericsson Performance Partnership combines consultancy services, performance-focused collaboration, best practices, global expertise, and our deepest knowledge of the latest technologies . It harnesses AI-powered optimization and the latest product features to help you achieve your strategic business goals.

Key ingredients that differentiate Ericsson Performance Partnership:

Up to date with best practices

Performance teams are organized into global technical communities that share best practices, with each Performance Partnership expert actively connected to these communities.

Collaboration with product developers

We collaborate with product developers to address performance issues. If the initial exploration of performance angles does not resolve the issue, we have direct access to RAN product experts to find solutions.

End-to-end performance analytics

We deliver detailed end-to-end performance analytics – such as mobile data, voice, or video – tailored to the provider’s network, fostering actionable strategies and targeted improvement plans.

Increased network performance leading to benchmark successes

Service providers partnering with Ericsson consistently achieve top-tier rankings in network performance benchmarks, a testament to superior operational capabilities. Notably, 74% of Ericsson's RAN customers outperform competitors to claim benchmark victories in their respective countries – a figure that rises to over 84% with the Ericsson Performance Partnership.

Maximized ROI for scalable growth and optimal asset utilization

Our approach to network optimization ensures you achieve maximum financial returns by unlocking the full potential of your existing assets while minimizing unnecessary expenditures. Central to this is improving spectral efficiency, allowing your network to deliver more capacity and performance from the same spectrum while driving scalability and profitability.

Unmatched subscriber experience and satisfaction

Through advanced analytics and AI innovation, we help you significantly improve subscriber experience, reduce churn, and enhance customer loyalty. AI-driven tools provide actionable insights into user behavior and network performance, enabling you to address network challenges while delivering personalized services.

Innovation unlocking next-gen revenue opportunities

We empower you to leverage advanced network capabilities and next-generation technologies to achieve your business objectives. This partnership allows you to explore new revenue streams, business models, and use cases. It ensures a technology-leading, innovation-driven future and delivers a best-in-class network experience.

How does it work?

We bring together the governance team, key engineering and operational stakeholders to establish clear network objectives, pinpoint opportunities for performance improvements, and prioritize critical areas for optimization. Through this alignment, we set the foundation for focused, results-driven progress.

Our approach provides detailed insights into essential performance domains, voice, data, video, and gaming. By utilizing thorough analysis, we identify actionable areas for enhancement. These refinements are carefully designed to ensure measurable improvements in accessibility, retainability, and integrity.

We go further by leveraging reviews of outcomes and lessons learned to develop practical, network-wide recommendations. This ensures that improvements are scalable and aligned with overarching objectives.

The deployment of optimized configurations is executed across your network with precision, supported by continuous monitoring. This guarantees sustained performance stability and secures the long-term success of the enhancements implemented.

Performance Partnership in numbers

10.00 %

faster download rates

20.00 %

faster upload rates

17.00 %

reduction in voice call drops (VoLTE)

20.00 %

higher 5G traffic volume

Comprehensive network audits

The partnership involves comprehensive RAN audits and optimization of golden parameters to align with a service provider’s strategies and benchmarks.

Customized recommendations

Instead of just advisory services, we provide actionable field-tested recommendations for full-scale network deployment alongside a commitment to timely implementation.

Collaboration with global experts

You enjoy access to global technical communities where best practices are shared among subject matter experts, as well as direct collaboration with our RAN product developers.

Technical innovation

Advanced features integrate prototype RAN technologies and cognitive methodologies to address growing network demands, such as FWA, latency improvements, and specific performance cases like voice E2E.

Continuous improvement

Performance Partnership is a long-term collaboration designed to support you in achieving your strategic goals. In addition to regular cadence meetings, it includes quarterly steering group sessions to stay aligned on technology developments and industry best practices, which ensures continuous, long-term network performance improvement.

A partner in strategic goals

We take a holistic approach that transforms your network initiatives into success stories, contributing to subscriber satisfaction and new technology adoption.

Swisscom and Ericsson: A Performance Partnership driving network leadership

The strategic partnership between Swisscom and Ericsson, established in 2017, has positioned Swisscom as the leader in mobile network performance within Switzerland, consistently ranking #1 in major benchmarks.

Through innovation and collaboration, Swisscom has achieved several milestones, including reclaiming the #1 position in 2017, launching Europe’s first commercial 5G network in 2019, reaching 99% 5G coverage in 2025, and achieving their highest ever connect Mobile Network Test benchmark score in 2025.

Key technologies underpinning this success include Ericsson’s advanced Radio Access Network (RAN), cloud-native Dual Mode Core, carrier aggregation, massive MIMO, AI-driven cognitive solutions, and GitOps-based lifecycle management.

Automation and real-time analytics have enabled Swisscom to scale efficiently, handling the traffic four times compared to 2017 while simultaneously reducing operational expenditure.

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Telia achieves network excellence after longstanding Ericsson collaboration

Telia and Ericsson's 40-year partnership has driven advancements in telecommunications, including Sweden's first 4G network and a robust 5G rollout reaching 90% of the population by 2023. With a goal of 99.9% coverage by 2025, Telia earned Umlaut's “Outstanding” rating, ranking among the world’s top six networks for reliability, performance, and customer experience.

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Odido and Ericsson's journey to 5G excellence and sustainability

Ericsson and Odido created the Odido Tech Hub to showcase 5G applications. In 2024, this partnership achieved the fastest mobile network in the Netherlands. It prioritizes sustainability with a goal of net-zero emissions by 2040. Technologies like 3.5 GHz frequencies enhance connectivity and drive innovation. This network supports new revenue models and prepares Odido for future advancements.

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Partner with an industry leader

We bring unrivaled expertise to elevate network performance. With decades of experience driving network innovation, Ericsson consistently empowers service providers to lead their markets.

Our work with operators such as Vodafone, Swisscom, Far EastTone, and TDC NET demonstrates how our solutions deliver measurable results – from higher customer satisfaction to top global performance rankings.

Backed by global insights and a portfolio of groundbreaking technologies, our teams help you sustain operational excellence and maintain a competitive edge.

Every Performance Partnership starts with your strategic objectives and focuses on the areas that will move the needle fastest. While priorities depend on your needs, our programs commonly include performance benchmark readiness, data and voice experience optimization, end-to-end (E2E) optimization, and RAN capacity and feature tuning.

As your Performance Partner, Ericsson delivers measurable improvements, faster time to impact, and durable E2E performance aligned precisely with your goals.

A group of coworkers talking in a lounge area

What is network performance and why does it matter? | 1 min 51 sec

Hear from Magnus Nyström, Head of Performance Leadership, and Rosanna Ingravallo, Head of Network Performance and Evolution, Market Area Europe and Latin America on their views of network performance, and why it is fundamental to the competitiveness of CSPs and 5G monetization.

How is network performance measured? | 2 min 3 sec

Learn from our Network Performance Expert, Joao Lino, on how to assess and evaluate mobile networks using active and passive drive tests.

Want to know more?

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Ericsson Performance Partnership

Make the best networks better

What is Ericsson Performance Partnership?