Network Support enables effective fault isolation

AI boosting your Support Services

With AI-powered Support Services, you could offer users your network service which never goes down. 

One of the Support Services' goals is to isolate faults accurately in the 5G network to remedy issues correctly, which is today more time critical than ever. Taking a data-driven approach that maximizes automation assets is essential given the drastic network transformation now underway.

Ensuring overall network performance is key to optimizing the user experience. That’s why minimizing the impact of any incident through effective network-level fault isolation is essential.

Ericsson’s extensive experience in fast, accurate fault isolation and issue resolution, our comprehensive Network Support offering, and our global knowledge-sharing culture enable service providers to operate complex networks and navigate 5G ecosystems.


Learn more about our Network Support offering

The latest elements added to our Support Services

Network Intelligence

With our Network Intelligence you get pre-emptive support on any issue that may arise – before it happens . That means network stability and superior end-to-end performance. Using near real-time data collection, advanced machine learning and AI-powered analytics, Network Intelligence reduces critical incidents by 35 percent, carrying out selective data collection and resolving issues within one day of detection.

Omni Network Channel

Our Omni Network Channel is the unified digital workspace you need to oversee your network, resolve issues fast and offer users connectivity they can count on. It gives you ready access to our knowledge and insights, allowing you to anticipate every challenge you face together with us. It also enables you to contact us for intelligent assistance at any time of day so we can address the matter together.

Key benefits

Improved network quality

Addressing incidents preemptively reduces network issues by 60 percent, boosts operational performance, and reduces voice over LTE (VoLTE) critical-failure detection time.

Optimized user experience

There are 35 percent fewer critical network incidents, with insights gained up to two hours before any network impact. Issues are resolved automatically within five minutes of data collection starting. 

Fast adoption of technology

Our single digital collaboration interface provides easy access to relevant new software and documentation. Omni Network Channel facilitates the adoption of any new technology released.

Network service Intelligence webinar

Are you planning to adopt advanced analytics in your operations? Are you ready for 5G? Here’s a chance to find out how we’re using predictive analytics, AI techniques and automated machine learning to deliver Ericsson’s latest Network Services.

Watch the webinar

Related content

AI by design

Our artificial intelligence is applied to solving the right challenges for telecom service providers, creating value where it matters the most.

Network Roll-out

We use AI and machine learning combined with the knowledge of our services experts to ensure a fast, efficient, accurate evolution and roll-out of our networks.

Support Services Portfolio

We use AI, machine learning and analytics to detect and resolve issues, prevent outages and ensure service continuity. We boost network performance by detecting issues or anomalies – preferably before they ever turn into faults.

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