Ericsson Response

Established in 2000 and staffed by employee volunteers, Ericsson Response is a disaster relief program that focuses on providing connectivity to humanitarian workers in disaster areas. To date, hundreds of employees have supported over 40 humanitarian relief efforts in 30 countries.

Since its establishment, Ericsson Response has played a leading role in the UN Emergency Telecommunications Cluster (ETC), a global network of organizations that work together to provide shared communications services in humanitarian emergencies. Our humanitarian partners include the World Food Programme, the UN Office for Coordination of Humanitarian Affairs, the International Rescue Committee, UNICEF, the Swedish Civil Contingencies Agency, and Save the Children.

Ericsson's role

The key role of Ericsson Response is to install and maintain temporary internet connectivity until local services have sufficiently recovered or until increased capacity is no longer needed.

Ericsson Response mission timeline

2000 Ericsson Response is established
2000 Extreme floods in Algeria and severe drought in Tajikistan

First Ericsson Response mission in Kabul, Afghanistan
Flooding in Hungary and earthquakes in Pakistan, Peru and El Salvador

2002 Rail disaster in Tanzania and food crisis in Lesotho. Humanitarian aid to Afghanistan
2003 Earthquakes in Algeria and Iran. Hurricane in the Caribbean. Aid to Liberia
2004 Tsunami in Indonesia and Sri Lanka
2005 Earthquakes in Pakistan
2006 ICT support to aid workers in South Sudan and to earthquake victims in Pakistan
2007 Connectivity for aid workers in Central African Republic and after earthquake in Peru
2008 Connectivity for Save the Children in South Sudan
2009 Assessment of ICT needs in the Philippines. ICT support for de-mining mission in Democratic Republic of the Congo
2010 Earthquake in Haiti
2011 Engagement in "One UN” initiative
2012 ICT support in South Sudan, Mozambique, Tanzania and Uganda
2013 Super typhoon Haiyan (locally known as Yolanda) in the Philippines. Continuation of South Sudan mission
2014 Ebola Response mission in West Africa. IDP camps in Iraq. Continuation of efforts in South Sudan and the Philippines
2015 Earthquake in Nepal. Cyclone in Vanuatu. Continuation of missions in Iraq, South Sudan and West Africa

Hurricane Matthew in Haiti


Finished up our mission in Haiti in early 2017
Hurricanes Irma and Maria in Dominica and Puerto Rico
Cyclone Enawo in Madagascar

Connectivity charter

In 2015, we became signatories to the Humanitarian Connectivity Charter launched by mobile operator industry organization the GSMA. The Charter sets out to enhance coordination within and among mobile network operators before, during and after a disaster, and to scale and standardize the industry’s preparedness and response activities. The aim is to enable a more predictable response, and strengthen industry, government and the humanitarian sector partnerships.

You will find more information about Ericsson Response in the latest Sustainability and Corporate Responsibility report 2017.

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