Digital transformation case studies

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Explore digital transformation case studies from Ericsson and accelerate your journey towards becoming a digital service provider. Time to get inspired.

Ericsson Catalog Manager assisting MTN South Africa

Read this interview with Wellington Sibande from MTN South Africa. Learn more about how MTN leveraged Ericsson Catalog Manager to give customers more choices than ever and allow them to build their own customer experience.

Far EasTone, Taiwan: A BSS digital transformation

Far EasTone (FET) made a key decision to reposition its enterprise strategy.  Understanding that both FET and its enterprise customers would need an agile platform to offer customized services in near real time, FET and Ericsson built a superior digital transformation reference case to show enterprise customers.

Lady looking at tablet

A step further towards convergence

Continuing its convergence journey, WIND Hellas updates its Ericsson Charging to meet increasingly high customer demands, provide new innovative services that leverage WIND’s broadband, fixed and mobile telephony portfolio, and strengthen its competitive position.


People sitting around a pond

Netherlands' first cloud-based VoLTE and Wi-Fi calling network

VodafoneZiggo and Ericsson united to successfully install the country's inaugural cloud-based, end-to-end voice over Long Term Evolution (VoLTE) and Wi-Fi calling solutions. VodafoneZiggo now has the world's best voice quality score.

Delivering an agile Digital Experience

Delivering an agile Digital Experience

Entel set out with a vision to re-invent the consumer experience and ultimately create a business that is competitively positioned for the future.

Woman at Network Operations Center

Putting the customer experience first

EE partners with Ericsson to implement a next generation customer experience management (CEM) system to gain insights into its customers’ needs and network experience.

Working on screen

Exceptional visibility of VoLTE quality

T-Mobile US partnered with Ericsson to improve quality for voice over LTE (VoLTE), mobile broadband and other advanced services.


Operators collaborate to drive mission-critical services globally using 5G

BT and Verizon have been researching the power of technologies like virtualization, edge cloud computing and federated network slicing as key enablers

Ericsson and Verizon case study: Virtual Network Services

Verizon's Peter Konings shares how Ericsson Dynamic Orchestration lets Verizon stay ahead of the market.

Verizon discusses Ericsson Dynamic Orchestration

Verizon Senior Product Manager Amit Kapoor discusses why Verizon has chosen to work with Ericsson to create a new disruptive business model.

Providing the next evolution of virtual services for Verizon customers worldwide

Here's why Verizon implemented dynamic orchestration to help enable the rapid launch of new offerings for enterprises.

Programmable networks - Telefonica

Telefónica discusses the telecom digitization journey and partnering with Ericsson to move beyond the traditional telecom operating model.

YouTube and Ericsson Partner to Deliver a Superior User Experience


Collaboration on Federated Network Slicing

Ericsson and the leading operator SK Telecom is running a successful trial of 5G.

people walking around

5G Heroes - changing the world

Connectivity will never be the same. Meet 5G Hero NTT DOCOMO and learn about the tests and trials as they move towards.

people walking on a crossing

SK Telecom, a 5G hero changing the world

Meet the 5G heroes at SK Telecom and see our collaborative efforts on the new 5G technology.

Telstra backs the Ericsson Diameter Signaling Controller


Softbank Mobile, Japan: Smartphone signaling

SGSN-MME Smart and Adaptive Paging functionality optimizes signaling in highly populated metropolitan areas.

Eiffel tower

Bouygues Telecom, France: A big surprise

Bouygues Telecom chose to change its nodes in favor of Ericsson SGSN-MME with multi-access technology.

Girls working together

Telstra, Australia: Virtual Enterprise Gateway trial

Unifying cloud, NFV and SDN technologies has had proven results in the latest Ericsson and Telstra collaboration.

Nextel’s Digital transformation partnership

Ericsson and Entel in huge transformation for Chile, Peru

Orange chooses Ericsson to support its strategic evolution

Orange chooses Ericsson to support its strategic evolution

Telia Carrier and Ericsson sign global IoT backbone agreement

Ooredoo: Fast, Agile OSS/BSS are Critical in Today's Market

Hydro One Telecom enhances its power grid reliability through advanced communications network management