BSS for the 5G era

Read what operator executives are saying about 5G monetization

Telecom BSS: Evolve to digital

Advance quickly and purposefully towards your organizational goals with digital BSS, prepared to fully monetize new 5G business models. Unsure how to start? Ericsson is the only 5G network technology vendor with a complete end-to-end digital BSS solution.

What is telecom BSS?

Telecom business support systems (BSS) handle customer-facing activities within a communications service provider’s (CSP’s) operations. BSS can include order capture & management, customer relationship management (CRM), charging and billing, as well as call center automation.

OSS applications such as trouble ticketing and service assurance support the customer experience on the network.

Telecom BSS benefits and requirements

Telecom BSS handles the essential processes of product management, order management, revenue management and customer management. As CSPs transition to digital BSS, the right solution will contain the following key components and functionality:

  • A centralized catalog that simplifies product management and drives fulfillment, charging and assurance.
  • An Online Charging System (OCS) that enables real-time convergent charging, policy control, decoupling and fast service creation.
  • A combination of out-of-the-box features and high configurabiltiy in a convergent billing solution.

Watch the video and explore what 5G BSS looks like.

Future-driven telecom BSS is here now

CSPs are well-positioned to drive and monetize innovation across various industries. The revenue potential of 5G's new capabilities goes beyond connectivity and communication.

Latency, reliability, private networks, edge, network slices, partnerships and IoT are just a few of the opportunities being enabled or enhanced by 5G. But to monetize these, a new type of digital BSS will be needed: one that’s more agile, flexible, robust and future-proof. And one that can work in a dual mode:  supporting a 4G and earlier architecture at the same time as a new 5G service-based architecture. 

What specifically is changing from 4G? How can you build a 5G converged charging system? Read our eBrief, ”What is the 5G charging function?” below to find out.

Read our eBrief

Cases and stories

Euclides Manuel, Planning Manager – Unitel Angola

Ericsson Mediation supports Unitel

Euclides Manuel from Unitel Angola shares how Ericsson Mediation has become a “magical box“ to support Unitel’s business.

Read the Unitel case here

Preparing for billing for the future

StarHub CIO Kee Yaw Yee is implementing an exciting challenger vision of innovation and digitalization as the company prepares for 5G.

Read the StarHub case here

Ericsson Mediation assisting Zain Group

Zain Group’s Abdelbagi Ahmed discusses how the operator is using Ericsson Mediation to handle a huge increase in CDR generation.

Read the Zain Group case here

Ericsson Catalog Manager assisting MTN South Africa

Wellington Sibande describes how MTN leveraged Ericsson Catalog Manager to allow its customers to build their own customer experience.

Read the MTN case here

Far EasTone, Taiwan: A BSS digital transformation

Far EasTone has decided to reposition its enterprise strategy. They have teamed up with Ericsson to change their IT systems to prepare for 5G and IoT.

Read the Far EasTone case here

telecom bss customer case

WIND on the convergence journey

Continuing its convergence journey, WIND Hellas updates its Ericsson Charging to attend the increasing customer demands.

Read the WIND  case here

Monetize new 5G business models

White paper: Analysys Mason discusses the monetization systems needed by service providers to support their 5G revenue ambitions.

Download white paper

Webinar replay: BSS for 5G monetization

A new wave of business opportunities is shaping up and service providers are busy preparing their business support systems to monetize 5G use cases.

View webinar on demand

Discover more about monetization on our blog

Read insights from Ericsson experts on the exciting new opportunities and challenges that 5G monetization could hold for you.

Go to the blog

Explore the components of our Telecom BSS portfolio


A scalable, flexible solution with a strong user-experience focus, enabling real-time convergent charging, policy control, decoupling and fast service creation. 


Catalog Manager

Product catalog management coupled with nimble design tools so you can create products and services from reusable product, service and resource components.

Catalog Manager

Looking telecom bss dashboard on template

Digital Monetization Platform

The Ericsson Digital Monetization Platform helps you close the gap between your digital business goals and BSS technology.

Convergent billing system


A convergent billing solution for telecoms that combines an unrivalled combination of out-of-the box features and high configurability.


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