Telecom BSS: Evolve to digital
Advance quickly and purposefully towards your digital BSS goals. Prepare to fully monetize new 5G business models. Unsure how to start? Ericsson is the only 5G network technology vendor with a complete end-to-end digital BSS solution.
Telecom business support systems (BSS) underpin commercial activities and handle customer-facing interactions within communications service providers’ (CSPs’) operations. BSS includes order capture & management, customer relationship management (CRM), mediation, charging and billing, as well as call center automation.
What is the importance of telecom BSS?
BSS is critical to drive agility and operational efficiency, and to support emerging business models to capitalize on 5G opportunities as networks, applications, services and customer behavior evolve.
OSS applications (Automated Network Operations) such as trouble ticketing and service assurance support the customer experience on the network.