5G monetization: Telecom BSS that captures and maximizes new revenue opportunities.
What is Telecom BSS?
Telecom business support systems (BSS)
Telecom business support systems (BSS) enable CSPs to monetize network capabilities, serving enterprise customers, facilitating ecosystem partners, supporting dedicated networks, IOT platforms, connectivity, communication and collaboration.
Improving and expanding BSS to support 5G enterprise services is an urgent priority. With 5G demanding more automation to manage volumes and scale, BSS is providing CSPs with the tools needed to expose network capabilities, present configuration options, determine prices and orchestrate the order—all in real time and without human intervention.
The Telecom BSS domain underpins commercial activities and handle customer-facing interactions within operations. BSS includes: order capture & management, customer relationship management (CRM), mediation, charging and billing, as well as call center automation.
Why is telecom BSS important?
BSS is evolving to meet network service complexity and the ability to serve a wider range of differentiated products. As networks, applications, services and customer behaviors evolve, BSS is critical for driving agility and operational efficiency, and supporting emerging business models to capitalize on 5G opportunities.
Telecom BSS benefits and requirements
BSS handles the essential processes of product management, order management, revenue management and customer management. 5G-ready end-to-end digital BSS can support 5G monetization, ensuring BSS supports hybrid networks and heterogeneity across these journeys. As CSPs transition to 5G and digital BSS, evolving solutions will contain the following key components and functionality:
- A flexible and centralized catalog that simplifies product management and drives fulfillment, charging and assurance.
- An online charging system (OCS) that enables real-time convergent charging, policy control, decoupling and fast service creation.
- A convergent billing solution that combines ease of use, out-of-the box features and a high level of configurability.
What’s new in Telecom BSS?
To monetize new and different services for consumers and across industry verticals to serve enterprises. BSS must be more agile, flexible, robust and resilient. Telecom BSS architecture is evolving to support superior 5G customer experience. Digitalization is critical, as is the journey to cloud BSS, in enabling CSPs to fully monetize business, technical and operational investments.
Ericsson for Telecom BSS
Digitel | Optimizing billing with Ericsson Digital BSS
Digitel executives discuss how Ericsson and Digitel teams worked closely together to transform a legacy billing system, taking the billing process from two weeks to immediate. Read the full case summary
Want to know more?
Hear our Telecom BSS and 5G monetization experts
In less than twenty minutes per podcast, Ericsson experts discuss key issues related to monetizing 5G, inlcuding the role of AI in BSS, the vision of cloud, the possibilities of continuous integration, and how to grow revenues with new business models.
Monetize 5G, the business opportunity and BSS readiness
Gordon Rawling discusses the opportunity 5G brings to serve enterprises in new ways, how network slicing is a key competitive differentiator, the importance of telecom BSS, and the capabilities CSPs need to develop to monetize their share of a roughly USD $200 billion market for network slicing enabled 5G services by 2030.
Growing with new business models
Hassan Iftikhar explores how CSPs can monetize 5G by taking proactive steps like configuring network slices to provide tailored connectivity. He also discusses why deploying digital BSS and orchestration, and improving the enterprise customer and partner experience, are critical to success with enterprise customers.
The role of AI in BSS
Three Ericsson BSS experts, Rohit Singhal, Pooja Singh and Ricardo Britto, discuss how artificial intelligence can help various BSS processes, like product lifecycle automation, detecting usage and payment fraud for revenue assurance, and orchestrating the customer journey dynamically to boost 5G network revenues.
Our Telecom BSS solutions
The Ericsson Digital BSS portfolio includes a wide array of telecom BSS components and telecom BSS solutions, from product catalog to mediation to charging and billing.