Digital BSS for the 5G era

IoT partner enablement in BSS

Telecom BSS

5G monetization: Telecom BSS that captures and maximizes new revenue opportunities.

What is Telecom BSS?

Telecom business support systems (BSS)

Telecom business support systems (BSS) enable CSPs to monetize network capabilities, serving enterprise customers, facilitating ecosystem partners, supporting dedicated networks, IOT platforms, connectivity, communication and collaboration.

Improving and expanding BSS to support 5G enterprise services is an urgent priority. With 5G demanding more automation to manage volumes and scale, BSS is providing CSPs with the tools needed to expose network capabilities, present configuration options, determine prices and orchestrate the order—all in real time and without human intervention.

The Telecom BSS domain underpins commercial activities and handle customer-facing interactions within operations. BSS includes: order capture & management, customer relationship management (CRM), mediation, charging and billing, as well as call center automation.

Why is telecom BSS important?

BSS is evolving to meet network service complexity and the ability to serve a wider range of differentiated products. As networks, applications, services and customer behaviors evolve, BSS is critical for driving agility and operational efficiency, and supporting emerging business models to capitalize on 5G opportunities.

Telecom BSS benefits and requirements

BSS handles the essential processes of product management, order management, revenue management and customer management. 5G-ready end-to-end digital BSS can support 5G monetization, ensuring BSS supports hybrid networks and heterogeneity across these journeys. As CSPs transition to 5G and digital BSS, evolving solutions will contain the following key components and functionality:

A flexible and centralized catalog that simplifies product management and drives fulfillment, charging and assurance.
An online charging system (OCS) that enables real-time convergent charging, policy control, decoupling and fast service creation.
A convergent billing solution that combines ease of use, out-of-the box features and a high level of configurability.

See how the right 5G monetization system is a superpower to deliver the promise of 5G | Video | 1 min.

What’s new in Telecom BSS?

To monetize new and different services for consumers and across industry verticals to serve enterprises. BSS must be more agile, flexible, robust and resilient. Telecom BSS architecture is evolving to support superior 5G customer experience. Digitalization is critical, as is the journey to cloud BSS, in enabling CSPs to fully monetize business, technical and operational investments.

Read our latest ebrief

BSS for sustainable choices: Exploring Electric Vehicle (EV) smart charging

Explore an Energy and Transportation Electric Vehicle (EV) smart charging use case, its business model and the role that BSS plays.

Know more

IoT service providers explores CSP readiness

What’s in the spotlight?

IoT partner enablement in BSS: Readying CSPs for new IoT market opportunities

This survey of 108 CSPs and IoT service providers explores CSP readiness to attract, retain and monetize IoT services for businesses.

Know more

Hear from our customers

Airtel: A future-proof charging and policy solution ready for 5G

Airtel India is using policy and charging as the overall tool for network functions in the BSS landscape. Its solution consolidates real-time charging and policy across 23 markets with support for geo-redundancy.

Know more

Hear our Telecom BSS and 5G monetization experts

Monetize 5G, the business opportunity and BSS readiness

Gordon Rawling discusses the opportunity 5G brings to serve enterprises in new ways and how network slicing is a key competitive differentiator.

Know more

eBriefs

BSS for sustainable choices: Exploring Electric Vehicle (EV) smart charging

This ebrief explores an Energy and Transportation Electric Vehicle (EV) smart charging use case by examining its business model and the role that BSS plays.

Monetizing enterprise 5G with a simplified customer experience

This ebrief explores how communications service providers can streamline BSS operations and reduce complexity to grow 5G enterprise services.

Game Plan: BSS for 5G enterprise customer experience

This use case ebrief explores mobile esports, including multiplayer mobile gaming tournaments, and why communications service providers are uniquely qualified to be perfect partners for gaming organizers.

Data Virtualization: A smart approach to bring BSS data silos together

This ebrief explores what data virtualization is, its uses in the complex BSS data landscape and the key business drivers which make it worth considering.

5G Connected ports: Conceptualization to monetization enabled by BSS

Read how Ericsson has partnered with multiple CSPs and enterprises chart the digitalization journey that comprises the 5G connected ports strategy.

Full steam ahead for Industry 4.0: Exploring BSS for smart factories

Take a closer look at Augmented Reality for inspection and remote support, and explore BSS implications in such areas as B2B time-to-market.

Getting creative with 5G business models

This Ericsson eBrief examines three 5G consumer use cases, their associated business models and the impact of these scenarios on BSS.

Monetizing 5G immersive experiences

This Ericsson ebrief explores how 5G stadiums will bring a real-time, immersive experience to fans at the venue and beyond. How does this translate into revenues and profits?

Capturing 5G monetization opportunities with 5G charging

Explore the key capabilities needed by BSS, and specifically by charging, to capture growing opportunities offered by 5G.

Leverage AI for invoice anomaly detection

This ebrief provides insights into how artificial intelligence (AI) and machine learning (ML) can be used effectively to detect telecom invoice anomalies.

Spotlight

IoT partner enablement in BSS: Readying CSPs for new IoT market opportunities

This survey of 108 CSPs and IoT service providers explores CSP readiness to attract, retain and monetize IoT services for businesses.

Omdia | Telco BSS: The 5G B2B CX challenge

The 5G B2B customer experience: how should service providers transform to match enterprise 5G ambitions? This Omdia report explores how digital consumption is changing and how the B2B customer experience needs to be redefined for success with 5G.

Telecom TV | Let’s talk about 5G monetization

See our customers (Singtel, Telia), TM Forum and experts from Ericsson discuss the impact of 5G on industry partnerships and ecosystem engagements. Videos discuss 5G as an ecosystem play and flexible service creation and innovation. Extended versions are also available. View all videos.

TM Forum | Is BSS ready to monetize enterprise 5G?

Many communications service providers consider it an urgent priority to improve and expand their BSS to support 5G enterprise services. This TM Forum report examines results of a recent survey of 61 CSPs, who were asked about their BSS and their readiness to monetize 5G enterprise services.

TM Forum | Future enterprise billing

This 2021 TM Forum report discusses CSP survey results about the future of enterprise billing and the drivers for new approaches to enabling and monetizing 5G enterprise services.

STL | Journey to agile

What are the key elements of telecom agility and how can service providers best achieve it? This 2021 STL Partners report examines how the concept of agility has evolved in recent years and its importance in underpinning new services and business models.

Futurum | BSS-to-cloud journey: Innovation across the digital value chain

This 2021 Futurum Research report, based on a survey of 324 CSPs, explores BSS cloud journeys, providing a status overview and detailing key patterns and different perspectives.

Cases

Telstra’s award winning (TM Forum Excellence) multi-domain service orchestration

Telstra and Ericsson worked closely together to develop multi-domain API-driven orchestration to develop new products and services more quickly.

Airtel: A future-proof charging and policy solution ready for 5G

Making 5G monetization a success at Ooredoo Kuwait

Ooredoo Kuwait executives discuss consolidation of the legacy charging environment - moving to online charging, increased digital engagement and seamless customer experiences across channels.

Ericsson and Telia deliver zero-touch automation to enhance customer experience

Telia Head of Products and Production Services, Ida La Spisa, discusses Telia’s major digital transformation and its partnership with Ericsson.

Chunghwa Telecom | ODA-inspired Operation Automation

CHT and Ericsson leverage TM Forum’s Open Digital Architecture (ODA) to transform 26 in-house OSS/BSS stacks to 11 ODA-based plug-and-play building blocks, resulting in a 7.5-fold reduction in digital service launch time.

Vivo | BSS modernization

Vivo Brazil Andre Kriger, speaking as CIO, provides an overview of Vivo and its massive BSS transformation, outlining why Vivo selected Ericsson and the key goals it has already met, including zero downtime upgrades.

Telstra | Pre-paid transformation

Telstra successfully transformed its Pre-Paid Mobile offering using Ericsson Digital BSS in a customer-centric front-end digital transformation.

Digitel | Optimizing billing with Ericsson Digital BSS

Digitel executives discuss how Ericsson and Digitel teams worked closely together to transform a legacy billing system, taking the billing process from two weeks to immediate. Read the full case summary

Singtel | The first and most powerful 5G standalone network in Singapore

Singtel’s 5G Standalone (SA) network offers blazing fast speeds, hyperconnectivity, and a myriad of possibilities for both enterprise and consumers. Learn about Singtel’s journey to get there.

WIND | Convergence journey

Continuing its convergence journey, WIND Hellas updates its Ericsson Charging to attend the increasing customer demands.

StarHub | Preparing for billing for the future

StarHub CIO Kee Yaw Yee is implementing an exciting challenger vision of innovation and digitalization as the company prepares for 5G.

Far EasTone | A BSS digital transformation

Far EasTone has decided to reposition its enterprise strategy. They have teamed up with Ericsson to change their IT systems to prepare for 5G and IoT.

Zain Group | Ericsson Mediation

Zain Group’s Abdelbagi Ahmed discusses how the operator is using Ericsson Mediation to handle a huge increase in CDR generation.

Euclides Manuel, Planning Manager – Unitel Angola

Unitel | Ericsson Mediation

Euclides Manuel from Unitel Angola shares how Ericsson Mediation has become a “magical box“ to support Unitel’s business.

Ericsson Catalog Manager assisting MTN South Africa

MTN | Ericsson Catalog Manager

Wellington Sibande describes how MTN leveraged Ericsson Catalog Manager to allow its customers to build their own customer experience.

5G Monetization

Join us for an in depth view of 5G monetization models with complex partner interactions, and new experiences for customers. This puts new demands on BSS to simplify and manage new complexity - in customer experience, services creation, charging, settlement, and partner management as telecom value chains evolve.

Telecom customer experience

Good customer experience is the result of best practices built into virtually every aspect of service providers’ network, OSS and BSS. All three must combine to work together seamlessly, with AI, automation and analytics so customers get what they want, when they want it and in the way that best suits them.

In less than twenty minutes per podcast, Ericsson experts discuss key issues related to monetizing 5G, inlcuding the role of AI in BSS, the vision of cloud, the possibilities of continuous integration, and how to grow revenues with new business models.

Monetize 5G, the business opportunity and BSS readiness

Gordon Rawling discusses the opportunity 5G brings to serve enterprises in new ways, how network slicing is a key competitive differentiator, the importance of telecom BSS, and the capabilities CSPs need to develop to monetize their share of a roughly USD $200 billion market for network slicing enabled 5G services by 2030.

Growing with new business models

Hassan Iftikhar explores how CSPs can monetize 5G by taking proactive steps like configuring network slices to provide tailored connectivity. He also discusses why deploying digital BSS and orchestration, and improving the enterprise customer and partner experience, are critical to success with enterprise customers.

Expansion of financial services and enabling new revenues

Umar Malik Tariq discusses four distinct collaboration models CSPs can use to partner with banks and other financial institutions to capture their share of the projected USD $2.9 billion market for mobile financial services by 2030.

Claim the possibilities of continuous automation

Diego Chedufau and Jesús González Royo discuss the critical role of continuous automation in alleviating the pressure on CSPs to manage OPEX and control the costs of organizational change required to release new 5G-enabled CSP services.

The vision of cloud: Why is cloud native crucial for business success

Jason Keane and Daniel Soares discuss how CSPs can differentiate their services and compete by leveraging a variety of cloud models, platforms, and the right Hyperscale Cloud Provider (HCP) partnerships.

The role of AI in BSS

Three Ericsson BSS experts, Rohit Singhal, Pooja Singh and Ricardo Britto, discuss how artificial intelligence can help various BSS processes, like product lifecycle automation, detecting usage and payment fraud for revenue assurance, and orchestrating the customer journey dynamically to boost 5G network revenues.

The Ericsson Digital BSS portfolio includes a wide array of telecom BSS components and telecom BSS solutions, from product catalog to mediation to charging and billing.