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      An agentic life

      Explore how AI is changing everyday life and shaping future connectivity in the latest ConsumerLab report.
      Read the report

      ConsumerLab – the voice of the consumer

      Ericsson ConsumerLab is an insight and foresight unit within Ericsson Research, which, since its launch in 1995, has focused on studying consumers' views, drivers, barriers and preferences regarding ICT products and services, providing unique insights on market and consumer trends.

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      ConsumerLab latest reports

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      An agentic life

      AI is changing how we live and connect. Our latest Ericsson ConsumerLab report ‘An agentic life’ explores evolving AI habits and expectations. Discover what these shifts could mean for future networks and opportunities for service providers.

      Read the report
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      Winning in the market with differentiated connectivity

      Differentiated connectivity can elevate key moments for 5G users. Our Ericsson ConsumerLab report ‘Winning in the market with differentiated connectivity offerings’ provides consumer behavior insights related to their experiences and expectations of mobile services and explores the opportunities that opens up for service providers.

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      5G: Meeting consumer demands at big events

      5G: Meeting consumer demands at big events             

      What makes an eventgoer's experience that extra special? This ConsumerLab report reveals four trends for 5G-enhanced event connectivity and fan experiences and how communication service providers (CSP) can capture revenue opportunities.                               

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      Learn more about the topics we look at in ConsumerLab

      5G Insights Time Capsule

      5G Insights Capsule

      ConsumerLab’s authored and curated collection of 5G consumer reports. 

      Launched in 2019; our 5G reports have been following the evolving trends in 5G development, assessing consumer perceptions on network performance, pinpointing  monetization opportunities for communication service providers (CSP), exploring emerging trends.

      Technologies in the metaverse and beyond

      Technologies in the metaverse and beyond

      The evolution from 5G to 5G Standalone (SA) has unlocked innovative use cases powered by advanced and immersive technologies. 
      Our reports delve into and explores what those trends, demands and interests are from consumers highlighting where the potential growth opportunities lie for CSP (Communication Service Providers) .

      Ericsson Startup 5G Program


      A global developer community established to create and capture opportunities for CSP with latest developments and insights from Ericsson Research. 
       

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      Ericsson Startup 5G

      ConsumerLab beyond the reports

      In addition to authoring reports based on global consumer insights, we at ConsumerLab publish blogs and participate in a multitude of events. These activities not only present our findings and insights but also allow us to engage directly with our customers, hearing their perspectives firsthand

      VIDEO: Differentiated connectivity. When moments matter

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      Browse through all your reports in one place to review trends, performance, and detailed summaries.

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      Explore all previously archived reports for historical insights and data tracking.                                                          

      View all archived reports
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      Since our launch in 1995, we have been providing unique insights on market and consumer trends. You will receive email notifications when new ConsumerLab reports are published as well as invites to our virtual events.

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